Commercial Sales Support / Administrator

Commercial Sales Support
Please make an application promptly if you are a good match for this role due to high levels of interest.
Up to £25K per annum, plus bonus
2 stage interview process
Full Time – Berkshire (HYBRID initially on site for training then 3 days WFH)
The holder of this position will work closely with the Commercial Support Manager in order to build and maintain a close relationship with existing accounts. The candidate will be responsible for answering phones, running usage reports, responding to billing queries and outlining any billing issues to the billing manager.
The role:
As part of their duties, the Commercial support administrator will seize the opportunity to act as part of a small, yet cohesive team which will involve also working closely with the account managers to resolve any customer issues. Strong emphasis will be placed upon being logical, pro-active and process driven.
Responsibilities include:
Manage customer queries on billing & usage within the required SLA’s, working with internal teams to reach a successful conclusion.
Raise any issues that may affect billing with the billing manager/commercial support manager
Create and provide accurate usage reports for customers using in-house systems
Creation of customer commercials using in-house platforms to enable accurate billing
Occasional support with tasks for monthly billing runs
Liaise with departments where appropriate, co-ordinate and propose business solutions which meet the needs of the customer in a timely manner.
To ensure that agreed service levels are met and that client expectations are achieved.
Ensure that progress is communicated regularly and accurately, enhancing customer service experience.
Liaise with customers via phone, online chat and Zendesk (ticketing system)
Monitor ongoing customer commitments to ensure all are met accordingly
Co-ordinate and provide new supplier requirements
Validate and Process customer change of ownership requests
Ad-hoc project work
Skills required:
Strong organisation and time management skills
Good I.T skills
Desired intermediate skills in excel
GCSE or equivalent in English and math’s, grades A-C.
A-Levels are desirable