Commercial Direct Performance Optimisation Analyst

Commercial Direct Performance Optimisation Analyst page is loaded
Commercial Direct Performance Optimisation Analyst Apply
locations
Manchester - The Bloc
Glasgow
Leeds
time type
Full time
posted on
Posted 3 Days Ago
job requisition id
R-16928
Commercial Direct Performance Optimisation Analyst (Full Time, Permanent Position)Manchester, Glasgow, or Leeds – (Hybrid)Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing This role is accountable for the development, implementation and monitoring of operational performance and business controls across Commercial Direct Claims, to ensure compliance with internal and external requirements and frameworks, helping identify priorities for action and improvement, and tracking and analysing the results of change. There will also be some requirement to monitor and manage Commercial Direct Claims risk related issues and events, ensuring all actions are closed within defined timeframes.Track and report business key indicators and perform meaningful analysis across Commercial Direct Claims that helps to drive metric improvements and enables the provision of data and insight to the Leadership Teams, including recommendationsSupporting the directorate in any compliance, risk and business control issues, including Customer ConductSupport Commercial Direct Claims with identification, assessment and management of risk issues and events, through to closureUse customer, quality and operational insight to lead and influence business change across the operation, steering the operation to the highest priority area(s) for improvementUndertake reporting on all OQC, compliance, risk and business controls activity, within agreed timescalesProvide support and guidance to the Team Leader's on compliance, risk and business controlsHave an understanding of current market conditions in order to provide relevant, real time analysis and insight on performance in the context of those market conditionsWork collaboratively with other functions, gathering insight and providing analysis to support the delivery of key business projects/changeDevelop and maintain effective relationships with key stakeholders to deliver the best outcomes for Commercial Direct Claims, the wider business and our customersSupport and drive QA consistency, and improvements as appropriate, across all Commercial Direct Claims areas.Simplify and translate complex data to meaningful outputs for operational leadsIdentify, own and manage the risks involved in running our business appropriate to the role in line with Direct Line Group risk frameworkBuild and develop own analytical skills up to a recognisable industry standard What we're looking for Strong working knowledge of Commercial claims handling and Quality Assurance practices.Good communication skills, ability to build strong networks and form effective relationships with key stakeholders.Decision making and problem solving skillsData analysis and meaningful interpretation for varying stakeholder audiencesStrong attention to detail.Continuous improvement mindsetGood planning, organisation, and time management skills together with an ability to approach tasks in a logical and methodical manner and flex where requiredHours: 35 hoursThere’s no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That’s why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be.We’re proud of who we are, of what we do, and what every single one of us brings. Join us.
Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we’re one of a kind.
What we’ll give you in return: We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include:9% employer contributed pension50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown coverAdditional optional Health and Dental insuranceGenerous holidays, 25 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year!Up to 10% performance-based annual bonusEV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.Buy as you earn share schemeEmployee discounts and cashbackPlus many more Ways of Working
Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you.
Read our flexible working approach here
Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.#LI-JH1#LI-Hybrid
About UsWith well-known brands including Direct Line, Churchill and Green Flag, we’re proud to be one of the UK’s leading general insurers. We’ve been helping people carry on with their lives since the 1980s, giving them the peace of mind to focus on the future. After 40 years of innovation we’re still leading the way, providing evolving products and services that are just what people need. Our business is full of talented individuals, each bringing their own strengths, skills and ideas. We work together, to be brilliant for millions of customers every single day.Join us, in a career that empowers you to be the best you can be – and to be yourself. Your input matters here. So, whatever you do, we’ll encourage you to own it. To spot opportunities, speak out and make things happen. Our vision is for a world where insurance is personal, inclusive and a force for good. And you can help us make that a reality. Because when we work together, we can all achieve great things. Together, we’re one of a kind.
#J-18808-Ljbffr