Collections Team leader

About the RoleAbout the RoleWe are looking for an experiencedCollections Team Leaderfor a fantastic, well established, exciting business based in the Bicester area.This is a great opportunity and ideal for anyone currently in aCollections Team Leaderrole and keen to work in a more progressive and supportive environment.Main focus of this role is to - Motivate and inspire the team to success through ongoing quality assessment, coaching and mentoring; ensuring that the team delivers the best possible performance and remains compliant whilst promoting a positive and engaging working environment.This role is Monday to Friday office based.Key tasks -Analyse, interpret, and report on team performance being able to analyse cause and effect and be able to implement changes to achieve company objectives. Reporting progress to the Collection Manager with an appropriate action plan when requiredDeliver effective monthly performance reviews and probationary reviews, ensuring appropriate SMART objectives and succession planning are in placeSupport the business to achieve operational efficiencies through digital first. Review team and departmental policies and processes to identify efficiencies and improved working practices to deliver an engaging customer experience which minimises bad debt write offsCreate effective professional relationships with key stakeholders across the business and externally.Work closely with colleagues to share best practice and create awareness of department issues throughout the businessTake responsibility for resolving escalated customer complaints through mutual resolutionWork closely with HR on all aspects of people management including workload planning, recruitment, absence management, attrition, and disciplinary meetingsWorks as one team to drive and support company cultureKey Objectives -Understand the triggers for debt and manage a team of Collection Advisors Legal proceedings and insolvencyEffective problem-solving skills and able to analyse data to make timely and strategic decisions to improve collectionsDemonstrate emotional intelligence through self-awareness, resilience, positive attitude, personal integrity, empathy, self-management, excellent interpersonal and influencing skillsTranslates the business strategic aims into achievable goals and sets direction for the team and be able to delegate effectivelyHighly organised with a flexible and adaptable approach to working and the ability to cope with frequently changing environment, often multi-taskingProactive and innovative approach in identifying opportunities for continuous improvement that will add value to the businessComputer literate and competent with Microsoft Office, in particular word, outlook, excel, PowerPointCall centre/Team manager/ Team leaderexpress interest
constantly on the hunt for the best candidates
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