Collections Executive

Job DescriptionOur client who offers finance to customers who are not accepted by the mainstream lenders and has built up a reputation for providing a strong product range are recruiting a Collections Executive to be based from their office in Chester. The role will pay a competitive salary and comes with an array of benefits.You will be part of a fast paced, energetic team in a busy call centre contacting customers in arrears from day one, through to issuing to external agents. Ensuring the business meets its performance targets, together with due regard to all regulatory requirements.What is expected of the Collections Executive?Collections activity on all overdue active agreements.Provide excellent service to all customers both internal and external and embrace the principles of Treating Customers Fairly.Understand the key factors associated with the significant vulnerability.Recognise cases of significant vulnerability.Negotiate recovery of outstanding payments with customers by identifying the reason for the overdue payment(s), to prevent contractual loss.Influencing and negotiating with customers to ensure a satisfactory outcome for both the company and the customerEnsure call handling and service quality is maintainedWhat we look for in a Collections Executive:No previous Collections experience required, as full training will be given. Call centre experience would be advantageous.Working knowledge of Microsoft Office applicationsBasic IT skillsGood communication skills (written and verbal)A team playerPositive attitudeFlexible in approachAbility to work to tight deadlinesExperience working to FCA guidelines What the Collections Executive will receive?Competitive base salaryPension schemeEmployee referral programmePerks at WorkAbove and Beyond awardsIncome protection schemeEmployee of the YearLong Service awardsLife assurance
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