Collections Analyst

As an experienced Collections Analyst, you understand how important it is to strike the balance between offering empathy and support and having a clear-cut action plan.You know that it’s all about driving great customer outcomes, and your friendly, supportive and adaptable communication style lends itself perfectly to that.And now it’s time for a career move. But not just any career move, one that offers you access to clear career development, a discretionary annual bonus and a great suite of additional benefits. Whilst we work in a very busy, occasionally demanding environment, we adopt a flexible hybrid working model where our Analysts work from our bright, modern office that gives you striking views of Glasgow coupled with the ease of working from home.This is a role that rewards those who go above and beyond – matching your target-driven nature perfectly.What does the day to day look like?Manage and control arrears cases with the objective of bringing the customer’s agreement up to date whilst ensuring good customer outcomes.Handle inbound and outbound collection calls updating records accurately after each call.Undertake letter, email and text correspondence with customers ensuring accurate records are maintained.Accurately complete income and expenditure assessments where appropriate and make decisions to ensure customer affordability on all repayment solutions.Advise and negotiate with customers on suitable, affordable and sustainable repayment plans to drive the best possible customer outcome.Display strong telephone manner with the ability to build rapport and communicate well whilst negotiating positive outcomes.What shifts would I be working?This role will require you to work on a rota basis of five days across seven, working 35 hours per week. The business operating hours are Monday to Friday (8am – 8pm); Saturday and Sunday (9am – 6pm).Anything else I should know?As well as all of the other benefits, you’ll get:15% OTE discretionary annual bonusA total of 15% paid into your personal pension plan – 10% paid by us and 5% being your contributionPrivate medical insurance for you, your partner and your dependent childrenWellbeing support, including access to a meditation app, a personal wellbeing coach and a Bike2Work scheme33 days annual leave, your birthday as a day off and the opportunity to buy up to 5 extra days holidayRecognition awards and a social team who organise great get-togethers and fundraisersTo apply, please complete the form below, including a cover letter and CV.Please note that all successful candidates will be subject to background checks, which include 5-year work references, criminal background checks and credit checks.Application form
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