Collections Agent

Role: Collections AgentLocation: SevenoaksHours: Monday to Friday, rota between 8am-7pmSalary: £24,500pa – £27,050pa + Company BenefitsWe are currently recruiting for a Collections Agent for a fantastic financial services organisation. We are looking for an individual ideally with a background in Collections Credit Control or similar to join their expanding team.Key Responsibilities:– Deal with telephone and email queries from customers who are experiencing financial difficulties, finding suitable payment solutions for any missed payments– Collect card payments, or set up payment plans– Display compassion and understanding towards customers in vulnerable circumstances, ensuring that all vulnerable or potentially vulnerable customers are managed appropriately– Accurately record conversations and administrative actions within the relevant systems– Identify Expressions of Dissatisfaction and potential complaints, recording these accurately and passed to the relevant team– Review processes which could be automated or enhanced to improve the customer and businessexperience, sharing this with your team leader– Identify and raise any risks with your team leaderPerson Specification:– Strong interpersonal skills, able to establish working relationships at all levels– Excellent customer service skills– Comfortable identifying and raising issues– Appreciates the importance for attention to detail– Resilient, not derailed by a setback– Demonstrates a sense of urgency and strong work ethic– Professional and well presentedAdditional Requirements:– Office hours are between 8am-7pm, shift-based rota– Hybrid working available after training completed (3 days in the office as a minimum)At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…Become part of our in-house talent pool and be in the first place our team of Consultants search. Preferred time to be contacted:
Morning
Afternoon
Evening
Attach Your CV *
Are you an Employer?KHR understand how important it is to find the right person, team fit, work ethic and skill set for your company.Just wanted to send you a quick note to let you know that I handed my notice in today so I'm all set for my start with. Thank you so much for all of y...I highly recommend KHR. They are excellent at reading your skills and personality attributes and finding the perfect fit. They are thorough in communi...KHR were extremely helpful throughout the recruitment process, keeping me updated on the current status of my application, answering all queries I had...
#J-18808-Ljbffr