Collections Advisor

My client, a successful financial business in Chester is looking to recruit Customer
Collections
Advisors to join their Customer Finance Support team. This role will involve communicating with customers who have failed to meet their contractual payments towards their Hire Purchase agreement.
You will assess each customers circumstances on a case-by-case basis to ensure the right outcome is achieved and where possible and affordable, negotiate a payment or an arrangement to bring the customers agreement up to date as soon as possible.
Key Responsibilities:
Communicate with customers who have failed to meet their agreed payment date, showing forbearance and support to help them get their agreement up to date
Ensure all customer agreements are reviewed
thoroughly to understand the customers situation, making sure that all previous agreement notes are checked for previous customer communications and arrangements in place
Review arrears repayment plans on a regular basis to ensure they remain in line with the customers circumstances
Identify, recognize and work with customers whose circumstances are often vulnerable
Communicate with customers both verbally and in writing in a ...