Collections Advisor

Shift Pattern: Monday to Thursday, 2x late shifts 10am – 7pm, 2x early shifts 8am – 5pm, Friday – 9am to 4pm or 9am – 5pm, Occasional Saturday and month end additional hours as per business needs.
Location- Office based (Manchester City Centre)
Hybrid working (2 days per week remote) may be available subject to performance. Our Relationship Management team are currently participating in a 4 day working week pilot scheme. Both flexible working schemes apply on successfully completing probation.
Evolution Money is a specialist lender with a social purpose.We’re creating financial inclusion by providing bespoke lending solutions to UK homeowners. Shortlisted for MEN Business of the Year award 2019 and ranked in The Sunday Times Fast Track 100 twice.We’re an award winning, dynamic organisation.
Our Collections Teams excel at supporting our customers through difficult times. We are seeking a skilled Collections Advisor to ensure we meet our strategic goals, whilst acting in our customers best interests.
Responsibilities include:
Managing a set of customer accounts that are in arrears
Delivering quality customer service
Building an individual relationship with our customers
Going through income and expenditures
Setting up payment plans and offering tailored support were appropriate.
Responsibly handling difficult calls and vulnerable customers
You will work exclusively with our own customers, so you’ll build lasting, in-depth relationships that go beyond a simple income and expenditure and look further ahead than today. You will deliver high standards of customer service, taking ownership of your personal performance, while keeping the best interests of our customers at the heart of what you do.
This role is for you if you have:
Collections experience in consumer credit is essential.
A track record in managing customer accounts.
Proven ability in identifying the underlying cause of arrears.
Experience of dealing with vulnerable customers.
Team spirit and a positive attitude.
If you’re up for the challenge, then here’s what you’ll get back:
Up to 25 days’ annual leave + Bank Holidays
Your birthday off, every year!
A contributory pensions scheme, matched up to 5%
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