Collections Advisor

We are seeking a dedicated Collections Advisor to join our Customer Service team. The successful candidate will be responsible for managing customer accounts, ensuring timely payment, and providing exceptional customer service.Client DetailsOur client is a leading financial services business with a strong presence in the UK market. With a team of over 1000 employees, they are committed to delivering high-quality products and services to their customers. The company is based in Manchester and prides itself on its supportive work environment and commitment to employee growth and development.DescriptionManage a portfolio of customer accounts, ensuring timely payment of outstanding debts.Offer exceptional customer service, resolving queries and issues in a professional manner.Work collaboratively with the Customer Service team to achieve department goals.Maintain accurate and up-to-date records of all customer interactions.Identify opportunities for improving processes and procedures within the department.Adhere to company policies and industry regulations at all times.ProfileA successful Collections Advisor should have:Excellent communication skills, both written and verbal.The ability to work well within a team and independently.Experience managing customer accounts and resolving queries.A commitment to providing exceptional customer service.The ability to handle difficult situations with professionalism and empathy.Job OfferSalary £22,000 per annum.A supportive work environment based in Manchester.Opportunities for professional growth and development.Being a part of a team committed to delivering exceptional customer service in the financial services industry.We encourage all interested candidates who believe they can contribute to our team to apply. This is a fantastic opportunity to join a well-established company and develop your career in the financial services industry
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