Collections Advisor

Collections AdvisorLocation: Newcastle, NE12 8BUSalary : Starting at £22,500 increasing to £25,000 with role progression + up to £13,400 performance bonusWorking Hours: 37.5 hours per weekShift Pattern: Monday to Friday between 9am - 5:30pm or 10:30am - 7pmHolidays: 29 days annual leave including bank holidays, increasing to 31 days after 1 years' serviceVerisure Services are currently hiring a Collections Advisor within our Finance department!Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.Responsibilities:Calling customers to collect unpaid consumer debt in a call centre environmentContact customers and discuss unresolved issues on customer accountsDocument all discussions and actions in the collections system or database.Confirm payment arrangements and finalise calls.Uploading data and recording informationFollowing the data collection process, ensuring there are no gaps or loss of dataGeneral back office administration, including customer correspondence.Essential Skills:Strong communicationNatural flair with conversation and negotiation skillsEmpathetic but resilient when speaking to customersPersistent work ethicTarget drivenProblem-solving skillsStaying calm under pressureBasic IT skillsBenefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:Enjoy your birthday off as a special treat.Satisfy your cravings at our onsite coffee shop and our canteen.Stay active with discounted gym and health club memberships.Access private healthcare with BUPA and MediCash cash plan.Unlock a world of freebies and discounts with PerkBox.Earn cash rewards through our employee referral program.Enjoy discounts on our alarm systems.Enhanced maternity and paternity schemeContribute to a greener lifestyle with the Cycle to Work Scheme.Verisure Career OpportunitiesA career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills. Verisure Newcastle is located on the same business park as Concentrix, Sitel, Tesco Bank, Greggs, Balfour Beatty and many more.With over 35 years of insight, experience, and innovation , Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity.Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.Diversity & InclusionVerisure is an equal opportunities employer. We recognise the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help.Ready to join our teamand make your dream job a reality? Apply today and well get in touch!All employees must complete a DBS check, provided by Verisure to all successful candidates.JBRP1_UKTJ