Collections Advisor

Twice2much specialises in Accounts Payable Recovery Auditing, reviewing Clients historical spend and identifying opportunities for recovery of overpayments or unclaimed financial benefits.

We work with Finance and Internal Audit departments of major private and public sector organisations to provide a comprehensive review of their accounts payable systems and enable them to benefit from the significant unbudgeted financial windfall that we consistently deliver.

The Role:

• Making calls to our clients suppliers to obtain full statements of accounts, collect duplicate or error payments and request any additional documentation required


• Managing all aspects of the collection process until a resolution is achieved


• Resolving complex and non-standard queries on behalf of our clients


• Liaising directly with clients as and when necessary


• Ensuring internal records are kept up to date with the details of the collection


• Admin tasks that come with this role will include: sending emails to suppliers, updating various databases and Excel sheets, raising credit adjustments to send to our client and any other ad hoc duties as required


• This role is predomiantly a phone based role�

Candidate Profile:

• Previous experience in credit control or corporate customer services


• Knowledge of how accounts and credit control departments work (including what a statement of account is, what the difference is between accounts payable, purchase ledger and sales ledger etc)


• Excellent interpersonal skills, able to deal with sensitive suppliers in a professional manner


• Eye for detail is paramount, anything being sent to our clients must be 100% accurate


• Professional telephone manner, confidence and a certain level of assertiveness is required


• Excellent IT skills (Particularly MS Office - Excel is essential). Able to grasp new systems and spreadsheets quickly