Collections Advisor (Remote or office based)

Job Description - Collections Advisor (Remote or office based) (2400001U)
Job Description
Collections Advisor (Remote or office based)
-
(
2400001U
)
Description
Location
Fully Remote – work from anywhere in the UK
with potential to travel to one of our offices occasionally. We also offer office-based positions, in our Derry BT48, Rainton DH4 or Skipton BD23 offices.
Next start date
Monday 22
nd
July 2024
A Role You Will Love
This is an occasion where you can make a real positive impact in our customers lives.
We’re seeking experienced customer service providers, with a contact centre background, who are brilliant at engaging with customers to join our Collections Customer Assistance team. You’ll be trained to provide effective collections support to help customers manage their mortgage payments, dealing with a range of queries and requests quickly and effectively.
No two calls will be the same, you could be speaking to customers at any stage in the collections process.
You’ll assist by understanding their needs and providing a long-term solution, you will be helping them on their road to financial recovery
. W
hile you may start as a collector,
w e support your progression and growth through continuous development and structured career pathways.
We
give you a world of potential
We’re offering a generous starting package with excellent bonus earning potential and many other company benefits:
·
salary of £25,792 based on a 40-hour contract. 35-hour contracts are also available
·
immediate bonus earning potential of up to £2,204 per annum. Up to £1,101 is paid every 6 months and you’re eligible from your first month with us
·
employer pension contributions up to 8%
·
33 days holiday
per year (incl. bank holidays), with the option to buy up to 5 additional days
·
invest in our business
by setting aside salary to purchase shares in our company, and you will receive a company contribution as well
·
extra rewards
ranging from
recognition awards and team get togethers to helping you invest in your future
·
career Pathway Programme
– As part of your learning journey you’ll receive stepped salary increases as you progress through training milestones
·
flexible working arrangements: you can choose to work in one of our offices or work from home - always having the option to come into the office if you’d prefer
·
and more.
Everyone has the chance to excel and pursue career development
Working hours & flexibility
We require you to be fully flexible for our shifts in this telephony-based role . Our regular operating hours are between 8 am – 8 pm Monday to Friday and 9 am – 1 pm Saturday. At month end, when we have our highest call volumes, your hours may occasionally be extended to 9 am - 4 pm on Saturday and 10 am – 3 pm on Sunday & Bank Holidays. On occasion you may be expected to work shifts of up to 11 hours, but you’ll never exceed your contracted hours across the rolling month.
Work hard, get rewarded
When you first join us, we’ll prepare you to help others – it’ll be an intense but rewarding period of learning with our skilled and experienced trainers. During your first 12 months, you’ll prove you are able to deliver to the standards we and our customers need. We’ll support you every step of the way and help you to succeed. We’ll reward your hard work and determination, with exciting longer-term career opportunities for those who want to take them.
Rewards designed for you
Flexible work
to help you find the best balance between work and lifestyle.
Health and wellbeing
rewards that can be tailored to support you and your family.
Invest in our business
by setting aside salary to purchase shares in our company, and you will receive a company contribution as well.
Extra rewards
ranging from
recognition awards and team get togethers to helping you invest in your future.
We're a global leader in financial administration with over 14,000 employees across more than 21 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
Loan Services
As a leading third-party mortgage service provider, we work with lenders, administering and supporting millions of borrower requirements through their home ownership journey. We process, underwrite, and close new loans during the origination process as well as handling payments and day-to-day administrative tasks; working in Loan Services brings many different career opportunities.
A diverse and inclusive place to work
Computershare celebrate the diversity of our people, and we welcome applications from everyone. We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes.
We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at
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detailing your requirements and contact information.
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