Collection Specialist

About Our Client This organisation is a well-established entity in the financial services industry as a market leader business & consumer recovery agency. With a workforce of over 1,000 UK employees, this company prides itself on providing top-tier customer service and maintaining a strong commitment to ethical practices, focusing on providing an ethical, compliance-focused and high-quality service to the public and private sectors.
Job Description Main responsibilities consist of: Oversee and coordinate the daily operations of the collection team.Maintain a thorough understanding of company policies and legal regulations pertaining to debt collection.Monitor and analyse customer accounts to identify outstanding debts.Develop and implement effective recovery strategies.Provide guidance and support to the collection team.Maintain accurate records and prepare reports on collection activities.Communicate effectively with customers and resolve any disputes.Contribute to the overall customer service objectives of the company. The Successful Applicant An ideal candidate will have:A degree in business, finance, or a related field.Strong knowledge of collection regulations and procedures.Excellent communication and interpersonal skills.The ability to work in a fast-paced, team-oriented environment.Strong analytical skills and attention to detail.Proficiency in using financial software and MS Office.Previous experience in sales or collections preferredNegotiation experience in financial sector also considered.Excellent questioning and negotiating skillsStrong communication and interpersonal skillsResilient and empathetic attitude.Excellent telephone manner & customer service skills.Ability to positively resolve highly emotional situations.Strong work ethic and initiative & ability to work towards target. What's on OfferBasic salary of £22,000. Commision & bonus scheme OTE upto £35k. Monthly completion bonuses of £750. A permanent role in a reputable financial services company.Full-time employment with flexible working hours.Opportunities for professional development & career advancement & progression.A comprehensive benefits package including inhouse pension contribution.Onsite parking. Inhouse access to a portion of earned pay on demand.
#J-18808-Ljbffr