Collection Specialist

A collection agent plays a crucial role in achieving financial objectives by overseeing and coordinating the collection process on a varied customer basis. This role is ideal for an entry-level candidate with a keen interest in the financial services industry & who wants to progress & develop into a long-term successful collections partner.

Client Details

This organisation is a well-established entity in the financial services industry as a market leader business & consumer recovery agency. With a workforce of over 1,000 UK employees, this company prides itself on providing top-tier customer service and maintaining a strong commitment to ethical practices, focusing on providing an ethical, compliance-focused and high-quality service to the public and private sectors.

Description

Main responsibilities consist of:

• Oversee and coordinate the daily operations of the collection team.
• Maintain a thorough understanding of company policies and legal regulations pertaining to debt collection.
• Monitor and analyse customer accounts to identify outstanding debts.
• Develop and implement effective recovery strategies.
• Provide guidance and support to the collection team.
• Maintain accurate records and prepare reports on collection activities.
• Communicate effectively with customers and resolve any disputes.
• Contribute to the overall customer service objectives of the company.

Profile

An ideal candidate will have:

• A degree in business, finance, or a related field.
• Strong knowledge of collection regulations and procedures.
• Excellent communication and interpersonal skills.
• The ability to work in a fast-paced, team-oriented environment.
• Strong analytical skills and attention to detail.
• Proficiency in using financial software and MS Office.
• Previous experience in sales or collections preferred
• Negotiation experience in financial sector also considered.
• Excellent questioning and negotiating skills
• Strong communication and interpersonal skills
• Resilient and empathetic attitude.
• Excellent telephone manner & customer service skills.
• Ability to positively resolve highly emotional situations.
• Strong work ethic and initiative & ability to work towards target.

Job Offer

• Basic salary of �22,000.
• Commision & bonus scheme OTE upto �35k.
• Monthly completion bonuses of �750.
• A permanent role in a reputable financial services company.
• Full-time employment with flexible working hours.
• Opportunities for professional development & career advancement & progression.
• A comprehensive benefits package including inhouse pension contribution.
• Onsite parking.
• Inhouse access to a portion of earned pay on demand.