Coffee Shop Supervisor

We are looking for skilled and experienced Coffee Shop Supervisor with excellent customer service skills. Leading the team of Coffee Shop Assistants, you will be the person that sets the tone for the day, and ensures that your team are constantly delivering excellent customer service and hitting your sales targets.
The Honesty café at Basingstoke Garden Centre operates from the garden centre itself and has seating both inside and outside. As this is a small shop, you will often be working alone, and you will become very familiar with your regular visitors!
General Purpose
Ensuring the delivery of excellent customer service in a cheerful and efficient manner to all our customers. Oversee the entire shop including the flow of customers/orders, staff activities and shop environment.
Hours and Shifts: Tuesday-Saturday 09h00 to 17h00
In return for your hard work, we offer:
- Secure employment contracts
- Wages which keep up with the National Living Wage
- Full training and opportunity to develop within the business
- Free meal on duty
- 20% off all products
- Discounted Cookery School Courses
- Employee Wellness Programme for 2024, a plan with workshops, fun challenges and information/toolkits to support staff and help promote healthy living and wellness across the group
Future opportunities
There are many opportunities within Honesty Group, and we want to help you reach your dream role. Once you’re working for us, we will work with you to progress your career in hospitality in whichever way you want to. We are very proud that all of our current supervisors and managers once started with us as Coffee Shop Assistants.
Managers
Supervisors
Area Managers
Chefs
Administration
And many more!
AREAS OF RESPONSIBILITY
Supervisory duties:
Be responsible for shop stock / products and ordering replacement stock
Liaising with Managers, Area Manager and other staff
Preparing Rotas for staff (being mindful of target hours)
Responsible for meeting sales targets alongside the Manager
Attend Supervisors Meetings
Be responsible for the social media output of the coffee shop
As a keyholder, open up coffee shop for service:
Take delivery of goods from the wholesale unit and display / put away. Report any shortages
Stock rotation and check dates on products
Display products and price
Amend menu board with specials / remove any out of stock items
Do fridge checks and temperature checks on delivery
Check coffee shop is clean and tidy and ready for service (sugar bowls, clean tables etc)
Deliver excellent customer service whilst:
Answering telephone enquiries and taking orders over the telephone
Waiting on tables
Preparing food and drinks (check temps in line with company Food Safety guidelines)
Clearing tables and washing up
Engaging with customers
Finishing up by:
Ensuring entire shop is clean and tidy, items are replenished for the next day
Sweep / mop floors
Clean toilets, mop floor (in relevant shops)
Tidy and clean outdoor areas
Tidy stock room
Check all equipment is cleaned and switched off
Place orders with Head Office for stock items / products
Log waste
Cash up and place cash in safe place
Lock up
Honesty Group is an independent business operating pubs, restaurants, coffeeshops, and farm shops as well as serving our online and wholesale customers. Opened in 2014, Honesty Group now runs 15 sites across Berkshire and Hampshire, with our strong community-led values, and people-first approach separating us from our competitors. We are committed to holding ourselves to the highest standards with regards to the environment and sustainability, with all our food made by hand by our incredible team of chefs and bakers utilising fresh, seasonal, local ingredients (where possible) and served to our customers by dedicated, healthy and happy staff. We are Real Living Wage employers.
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