Coffee Shop Store Manager

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Location: Weybridge, WeybridgeFunction: Customer ServicesSalary: £34K - £37K / AnnumReference: 13415ABCJob Type: PermanentCoffee Shop Operations Manager - £34,000 - £37,000 based in Weybridge, SurreyThe package on offer for the role will be: Salary - £30,000 - £33,000 p/aCar Allowance – £4,215.00 p/aBonus scheme – reviewed and implemented annuallyPension contribution – 5% employers’ contributionHoliday 25 days annual leave + bank holidaysBirthday day off – additional days leaveOperations managers work to improve the working environment, business processes, turnover, and profitability of all sites. They aim to strengthen client relationships and ensure the successful continuance of business operations.Acts as the primary escalation point with our franchise partners, works with the team on planning and executing the communication cycle to our Franchise partners.Manages own resources to complete work on time and to specification.Deliver and support prioritised work around new sites/ franchise partner set up, business model changes, and compliance measurementSupports and ensures the team set, maintain and evolve operational standards, tools, processes, guidelines, systems, productivity, performance and profitability.Responsibilities and AccountabilitiesConduct office management tasksEnsure safety regulations are adhered toImprove operational management systems, processes, and best practicesImplement measure to provide motivation for employees and FranchiseesOversee trading units and assess that they are meeting customer satisfaction goalsPrepare, revise, and submit reports, budgets, and other documentationDevelop and maintain a relationship with our franchise partnersDialogue with Franchisees about customer service issues or queriesPerform training sessions, training support and one to one coachingEnhance and develop skills and knowledge across the groupImplement quality management and regulatory compliance strategiesReview Franchisees performance and customer related statisticsSkills and ExperienceProven experience in operational managementComprehensive knowledge of quality assurance principles, methods, design, testing and implementationStrong people management skills with a coaching and supportive approachExcellent spoken and written communication skillsStrong Microsoft Office, attention to detail and problem-solving skillsExcellent listening skills, tact and diplomacy when dealing with difficult situationsAble to demonstrate initiative and take the lead on tasks and projectsActively seeks to improve personal and team performanceUnfortunately due to the volume of applications we receive, if Copperfield Recruitment Ltd has not contacted you within five days of your application then please assume you have been unsuccessful on this occasion. Please note that by applying for this vacancy you accept Copperfield Recruitment Ltd’s Privacy Policy and GDPR Policy which can be found at our website and therefore give us consent to contact you.Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.Apply for this job vacancyFields marked with a
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