Cloud Support Lead

Cloud Support Lead - Azure

Location: London / Hybrid

Azure Support Lead, with significant experience managing applications within Azure is required for a prominent specialist insurer in the City of London. This would be a brand-new team engaged in transitioning and transforming the technology landscape of the organisation.

Role Overview: The organisation are undergoing a generational transformation and are looking for an experienced 2^nd or 3^rd line support analyst who can act as the Azure expert for the organisation. You will come with strong knowledge reporting and fixing bugs within Azure and API support. You will have expert experience in Azure Logic Apps Service bus and Azure functions. Initially this will be working and supporting vendors but will grow to driving the internal Cloud Integration and Orchestration platform. You will also have experience in the cloud security element to ensure a robust cyber security element.

Key Responsibilities:

• Support and maintain API services, ensuring seamless connectivity across applications.
• Act as an Azure SME and expert, able to fix bugs and issues within Azure provide second and third-line support, resolving incidents, and fulfilling requests in line with defined SLAs.
• Analyse technical and business requirements, designing enterprise solutions integrating various applications and systems.
• Work closely with third-party suppliers to troubleshoot integration issues and identify improvement opportunities.
• Maintain technical documentation and a knowledge base of solutions and procedures.
• Experience with Azure Logic Apps, Service Bus and Azure functions as well as Azure Logic Apps.
• Good knowledge of cloud security and Cyber Security principles.

Desirable Skills:

• Familiarity with Azure Data Factory, ETL processes, and data manipulation.
• Experience within the Financial Services sector or Specialist insurance.
• Understanding of ITIL-based service management concepts (Incident Management, Problem Management, Change Management).

Why Join:

• Collaborate on a major technical transition for a brand new team and business unit
• Hybrid work model with a City of London office presence.
• Contribute to a transformative journey in the insurance domain.
• Supportive and inclusive work environment valuing diverse perspectives.

This is a brand new opening within a new team so apply now for consideration!