Cloud Solution Architect - Infrastructure

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Responsibilities (Text Only)
Customer Centricity
- Customer Satisfaction - Drive positive Customer Satisfaction & become a trusted advisor.
- Customer/Partner Insights - Provide feedback & insights from customers/partners.
Business Impact
- Consumption (Cloud & Support) growth - Develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments.
- Resolution of Customer Blockers - Identify resolutions to Customer blockers by leveraging SA subject matter expertise. Deliver according to MS best practices & using repeatable IP.
Technical Leadership
- Trusted Advisor - guide customer journeys to our Cloud & ready them to innovate with AI, providing thought leadership by constructively challenging customer thinking, applying knowledge of their situation, Azure Infra subject matter expertise, IP & industry/market insights and through delivery of WW Microsoft best practices, such as Well Architected Framework Value Based Deliveries.
- Accelerate customer outcomes - Share expertise, contribute to IP creation & re-use to accelerate customer outcomes.
Successful Cloud Solution Architects achieve results by:
- Customer Obsession, matching customer needs with appropriate Microsoft resources and repeatable IP, e.g., by giving the customer confidence that we can help them achieve their desired business outcomes, including readying them for AI, using Value Based Delivery.
- Understanding the critical levers that impact achievement of targets/ business objectives and planning/ forecasting ahead to overcome any associated constraints or risks ie. lead times for customer resources.
- Continuously building their capabilities to meet MS/Customer priorities and personal career development needs, e.g., by proactively leveraging career stage guidance and taking ownership for planning technical skilling & personal development and activities.
- Actively contribute to the success of others by engaging with your local & global communities, coaching and mentoring others and contributing to team success through IP sharing.
Qualifications (Text Only)
Required/Minimum Qualifications (RQs/MQs)
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting or related field
- Experience in Cloud Infrastructure, plus one or more of the following highly desirable:
- Technology Solutions
- Networking
- Virtualisation Technologies
- Open Source
Desirable skills and experience
Professional Experience - Proven success in technology sector with either technical sales, projects, architecture, design, implementation, and/or delivery support.
Relationship Building - Proven track record of building deep technical relationships with people, experience in managing various stakeholder relationships to get consensus on solution/projects.
Problem Solving - Passion and ability to solve technical problems.
Collaboration and Communication - Acknowledged for driving decisions collaboratively, resolving conflicts and ensuring follow through with exceptional verbal and written communication skills. Ability to orchestrate, lead, and influence virtual teams, ensuring successful implementation of customer projects.
Technical - Technical experience and knowledge in Well Architected Framework/Cloud Adoption Framework (WAF/CAF), Enterprise-scale technical experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.