Clinical Operations Director

Clinical Operations Director
Location: Saffron Walden, Essex
Status: Full-time, permanent
Salary: £70-80k
As Clinical Operations Director, you will be responsible for the operational day-to-day management of the service including operational excellence, efficiency, and effectiveness of service delivery ensuring CA Case Management Ltd's compliance with relevant legislation and clinical standards. CA Case Management is a specialist brain injury case management company which delivers services to clients with acquired brain injury. The service accepts instructions from a range of professions including personal injury lawyers, insurance companies, and Court Appointed Deputies and provides support for both adults and children. CA Case Management is part of the HCML Group.
About the Role
Compliance
To ensure the service meets, and indeed exceeds, the requirements of the Health & Social Care Act 2008 (Regulated Activities) Regulations 2010 and the Care Quality Commission guidance 'Essential Standards of Quality & Safety'. To ensure the delivery of safe, personalised services to each individual client through assessment, person-centred planning, and regular outcome-focused reviews of services.
Service Delivery
To ensure the delivery of person-centred care/support services that promote independence, choice, and dignity to empower people to live as independently as possible. To ensure care/support services are structured in a way that provides flexibility, reliability, continuity, and accessibility. Working with the office manager to ensure that all new referrals are responded to in a timely manner. To oversee the coordination of support workers across all areas. To ensure good communication and links with all stakeholders regarding the provision of services including solicitors, Deputies, clients, and their relatives.
Team Management
To ensure that there is a coordinated and consistent approach to service provision that is cost-effective and efficient. To identify recruitment needs and develop plans to ensure the service is appropriately resourced with the capacity for growth. To undertake supervision of professional case managers and lead the team by managing and coaching using an appropriate leadership style and judgment to decide which intervention will achieve the best result.
Absence Management
To ensure that processes and procedures are in place to meet the various organizational and staff requirements concerning human resources issues and offer guidance and support to staff at all levels. To ensure that staff are trained for their roles and responsibilities and that support staff within the team have access to appropriate training and learning opportunities.
Service Development
In partnership with the Director, participate in the strategic development of the organization and assist with the identification and development of strategies for the planning and delivery of quality, innovative services to our clients. To manage projects that will improve the efficiency and effectiveness of the service. To ensure the development of robust systems and procedures.
Quality Assurance
To implement and maintain an effective quality assurance program to promote high quality, best practice, and continuous improvement of services. To deliver services effectively and efficiently and have clear monitoring procedures and processes in place to ensure standards are continually met, including regular review, annual service user questionnaires, etc. To resolve all complaints in accordance with Complaints & Compliments Policy.
Benefits
25 days annual leave
Your birthday off
6% company pension contribution
Bike to Work Scheme
Medicash Health plan
Enhanced Maternity/Paternity/Adoption and Shared Parental leave
2 voluntary days per year
Long Service Awards
Employee Wellbeing Seminars
CPD opportunities
Professional memberships paid for (role dependent)
Essential Skills
A minimum of 10 years working in a health or social care setting.
At least 5 years' experience in a relevant/comparable management position.
Experience of managing a home care service.
Ability to recognize and develop additional opportunities for the service.
Ability and willingness to travel.
Demonstrable leadership skills.
Able to prioritize heavy workloads and deliver under pressure.
Highly organized.
Excellent communication skills.
Professional Health or Social care qualification e.g., physiotherapist, occupational therapist, social worker, or nurse and registration to the appropriate regulatory body.
Relevant Management qualification - Level 5 or above.
Full, clean driving license.
Desirable Skills
Minimum 5 years working as a brain injury/complex injury rehab Case Manager.
A knowledge and understanding of the current legal responsibilities and standards of the service.
Clinical Operations Manager - Home care service Director - Care Manager - Operations Director - Clinical Lead JTRA1_UKTJ
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