Client Support Officer

Client Support Officer- Sustainability
Central Manchester
Hybrid Working - 2 days in office.
The Company
Our client were established to accelerate public sector investment in low carbon technologies.
They do this by offering interest free loans for low carbon and energy efficiency projects. Working with our client, you will learn about low carbon technologies and their application in the built environment.
Role Responsibilities
Build strong customer relationships with clients, this will require visits to clients on location.
Maintaining accurate client project data through the use of client relationship management systems.
Data management and analysis to support reporting to our board and funders.
Project management:
-Management of own day-to-day tasks in a fast-paced and busy environment.
-Payment processing and cashflow forecasting.
-Letter generation, drafting and checking legal documentation.
-Prepare written reports and presentations on individual project work.
-Managing and responding to internal/client queries.
Support the Communications and PR team to promote the company at events, conferences, and webinars.
Assist with wider organisational activities including cross-team working, involvement in workgroups and supporting charity initiatives.
Person Specification
Degree or equivalent professionally relevant qualification- bonus if a Geography based or degree relevant to environmentalism and sustainability
Customer service or public engagement experience
Project management skills
Presentation experience
Strong IT skills, including all Microsoft Office Programmes with a focus on Microsoft Excel
Ability to work constructively within a small team
Ability to manage, prioritise and deliver a number of projects and work programmes within timescale
Close attention to detail, ensuring work is delivered to a high standard
Ability to demonstrate and understand equal opportunities