Client Support Executive - Reception

Client Support Executive - Reception
Wilmslow, Cheshire
Hours of Work: Full Time 37.5
Salary: £22,575 per annum

About us
We are Citation. We have been proudly delivering valuable HR and Health and Safety services to SMEs across the UK for over 20 years. Passionate about service, we're on a mission to revolutionise our colleagues' and clients' experience by employing brilliant people who are experts at what they do and smile whilst they are doing it.
We truly are a "best company" to work for because we employ brilliant people and give them every chance to shine!

The Role
We are looking for someone to join our Client Support team. To ensure our clients receive the best customer experience from start to finish.

This is a busy role, with the team taking around 400 - 600 calls on a daily basis from a whole host of Clients requesting to speak to HR, HS & Client Support Teams. So, we need strong communicators, who can work under pressure, yet remain calm and collected!
Is this you?
The role is solely a phone-based position, you will be speaking to people at all levels, you will be answering calls back-to-back, asking key information, recording this information per client and transferring the Client to the correct Department efficiently and effectively.

We are open to backgrounds, so whether that be proven experience in a Call Centre capacity dealing with a high volume of calls, or in an Inbound customer service position across any sector.

What is important to us, is that you can work at pace, able to ask the right questions, potentially delving a little deeper at times to make sure we understand who they need to speak to, teamwork and most importantly POSITIVITY!
Why choose us?
Working for Citation you will have access to 25 days holiday plus your birthday off work, childcare vouchers, gym membership discounts, healthcare cash plan, the opportunity to purchase extra leave, pension contributions and more!

Hit Apply now to forward your CV.