Client Success: Technical Account Manager - London

Client Success: Technical Account Manager - London Measure media quality using attention metrics Adelaide is looking for a Technical Account Manager to work with our Customer Success team to manage the technical aspects of our client relationships and ensure a positive client experience and a successful partnership. You'll be joining a company making a positive impact on the digital media market using evidence-based metrics to increase the transparency of media quality.We’re remote for the foreseeable future, but you should expect to travel for client engagements as needed.This is a great role for someone excited to bridge the gap between our clients on the one hand and the Product, Sales, and Engineering teams on the other, keeping everyone up to speed on new developments, client requests, and technical challenges.What You’ll Do and Learn:Interface with clients - pre and post sale - to provide technical support prior to, during, and after campaignsExplain Adelaide’s value and encourage adoption based on insights from dataBecome an integral part of the go-to-market functionManage campaign setup with integrations team based on client needsProvide support for adops implementationConduct technical troubleshootingInteract with publishers and integration partnersProvide support and insights to the Customer Success, Product, and Engineering teamsEscalate appropriately internally to address client concerns as they ariseHard Requirements:2+ years experience in a client-facing work environment within digital media, advertising or adtechUnderstanding or exposure to main ad serving technologies (e.g. Google Campaign Manager, Innovid, Sizmek, Google Ad Manager).Tagging troubleshooting and debugging skills.Excellent communication skills, both written and verbal.Proficiency in ExcelHigh attention to detailSoft requirements:Understanding of the verification and viewability space (e.g. IAS, Double Verify or Moat).Multilingual / Fluent in French, Italian or Spanish.Familiarity with LookerWhat we offer:Competitive payA collaborative and creative atmosphereRecognition and reward for outstanding performance
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