Client Success Executive

Client Success ExecutiveAylesbury / Hybrid (2 days per week onsite) Up to £28,000Client Success Executive to join a B2B SaaS company specialising in customer loyalty. The ideal candidate will play a key role in ensuring the success and satisfaction of the clients by providing strategic guidance, support, and expertise in loyalty programme management.Some of what you will be doing: Serve as a point of contact for a portfolio of clients, building and maintaining strong relationships to drive satisfaction and retention. Collaborate with clients to understand their business goals and develop tailored loyalty programme strategies to achieve measurable results. Assist with the implementation and onboarding process for new clients, ensuring a seamless transition and successful launch of loyalty programmes. Conduct regular performance reviews and analysis of loyalty programmes, providing actionable insights and recommendations to optimize programme effectiveness and ROI. Proactively monitor client usage and engagement with our platform, identifying opportunities for improvement and providing ongoing support and guidance. Prepare and deliver client presentations, reports, and proposals, demonstrating the value and impact of our loyalty solutions. Work closely with cross-functional teams, including sales, marketing, and product development, to ensure client needs are met and deliverables are executed effectively. Provide ongoing training and support to clients on the use of our platform, ensuring maximum utilization and adoption. Act as a trusted advisor to clients, proactively identifying opportunities for programme enhancements and driving continuous improvement.Ideally, your skills and experience will include: Minimum of 1 years of experience in customer success, account management, or a related field, preferably within a SaaS or technology company. An understanding of loyalty programmes and customer engagement strategies, with experience in programme management and implementation. Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels. Proven track record of delivering results-driven solutions and driving customer success. Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel) and experience with CRM platforms. Goal-oriented mindset with a passion for customer experience and satisfaction. Ability to work collaboratively in a team environment and independently with minimal supervision. Strong organisational skills and attention to detail, with the ability to manage multiple projects simultaneously.
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