Client Success Executive

Client Success ExecutiveAylesbury / Hybrid (2 days per week onsite)Up to £28,000Client Success Executive to join a B2B SaaS company specialising in customer loyalty. The ideal candidate will play a key role in ensuring the success and satisfaction of the clients by providing strategic guidance, support, and expertise in loyalty programme management.Some of what you will be doing:* Serve as a point of contact for a portfolio of clients, building and maintaining strong relationships to drive satisfaction and retention.* Collaborate with clients to understand their business goals and develop tailored loyalty programme strategies to achieve measurable results.* Assist with the implementation and onboarding process for new clients, ensuring a seamless transition and successful launch of loyalty programmes.* Conduct regular performance reviews and analysis of loyalty programmes, providing actionable insights and recommendations to optimize programme effectiveness and ROI.* Proactively monitor client usage and engagement with our platform, identifying opportunities for improvement and providing ongoing support and guidance.* Prepare and deliver client presentations, reports, and proposals, demonstrating the value and impact of our loyalty solutions.* Work closely with cross-functional teams, including sales, marketing, and product development, to ensure client needs are met and deliverables are executed effectively.* Provide ongoing training and support to clients on the use of our platform, ensuring maximum utilization and adoption.* Act as a trusted advisor to clients, proactively identifying opportunities for programme enhancements and driving continuous improvement.Ideally, your skills and experience will include:* Minimum of 1 years of experience in customer success, account management, or a related field, preferably within a SaaS or technology company.* An understanding of loyalty programmes and customer engagement strategies, with experience in programme management and implementation.* Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.* Proven track record of delivering results-driven solutions and driving customer success.* Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel) and experience with CRM platforms.* Goal-oriented mindset with a passion for customer experience and satisfaction.* Ability to work collaboratively in a team environment and independently with minimal supervision.* Strong organisational skills and attention to detail, with the ability to manage multiple projects simultaneously Job Info
Job Title:
Client Success Executive
Company:
CV-Library
Location:
Milton Keynes, Buckinghamshire
Posted:
Apr 19th 2024
Closes:
May 20th 2024
Sector:
Customer Services
Contract:
Permanent
Hours:
Full Time
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