Client Specialist

McEwan Fraser Legal, an award-winning Solicitor and Estate Agency, is a dynamic, modern company. With an array of respected industry awards under our belt, including Residential Property Team of the Year for the past two years and Employer of the Year at the 2017 Scott + Co Legal Awards, we are highly innovative and known for our emphasis on providing exceptional customer service. We deal with residential and commercial property sales as well as having a robust legal department specialising in conveyancing, private client, family law and litigation.The PositionDue to business demand and a focus on continued success, we are currently looking for Client Specialists to join us in our Edinburgh Head Office.If you’ve ever been told you’re a great listener and you enjoy dealing with people, this is an ideal opportunity. As an added bonus, you will gain valuable, hands-on property experience in this fast-paced role which is a great start for anyone that has an interest in property but hasn’t been able to find an introductory pathway into the industry. McEwan Fraser Legal is known for its innovation, rapid expansion and internal promotions so this opportunity could lead to future career opportunities within the Company.Your Main Responsibilities will include the following:Assisting potential viewers with general property enquiries and property booking requestsLiaising with clients and buyers via telephone and emailPromoting McEwan Fraser Legal’s range of services and making referrals for property, financial and legal adviceUpdating your colleagues about the activity on their clients’ propertiesFollowing up information requests and speaking to viewers to gain their feedbackUpdating information on bespoke software system with other general administration duties as requiredRequirementsThe ideal candidate will possess the following skills and abilities:Exceptional focus on customer service and ability to uphold McEwan Fraser Legal’s strong customer care prioritiesPolite, informative and empathetic to clients’ needsFluency in written and spoken EnglishAbility to thrive in a fast-moving, target-driven team environmentMulti-tasking ability with capability to maintain accuracyProficiency in all Microsoft packagesProblem-solving initiativeCandidates who demonstrate the ability to put customers first, a flair for sales, and a willingness to learn about the property industry will thrive and progression opportunities abound.This is a full-time position which will require to work one day in the weekend.Salary will be negotiable depending upon the level of transferable experience.How to ApplySalary will be negotiable depending upon the level of transferable experience.To apply, please submit the following information:Completed application form (available to download at the top of the recruitment page)CV in Word or PDF format.Brief covering letter or email stating how your skills meet the requirements of the position.
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