Client Services Manager

Job DescriptionOur customer, an international law firm is looking for a Client Services Manager for a Client Services Manager for maternity cover in their Birmingham office.Specific duties to be undertaken in the role:Create a strategy for defining and collecting a set of standard responses to clients' Frequently Asked Questions (FAQs). Liaise with SMEs from across our global business services teams and our Partnership to create standard and bespoke content to respond to Client Surveys.Lead on Client Survey responses across our global businessDrafting all content and accessing client specific data from our People team, or other SMEs, to accurately, consistently and persuasively respond to the client's enquiries.Key Requirements (Must Haves):Experience in law firmsExperience working within marketing/BD and Client servicesLine management experience (this role has 2 direct reports)Desired:Bachelor degree or equivalentExperience in Project Management and/or Client Account ManagementExperience working on Diversity & Inclusion and/or Sustainability projectsExperience working collaboratively on projects alongside different business functionsAbout ElevateElevate provides consulting, technology and services to law departments and law firms across the globe. Headquartered in Los Angeles, our 1,600+ strong team of legal professionals, lawyers, consultants, project managers, and engineers operate across the United States, Europe, UK, and Asia, Hong Kong and Australia.ElevateFlex, is the flexible resourcing capability within Elevate, we define and support a new flexible career within the legal industry. We match exceptional legal professionals to the evolving needs of our Customers through the curation of a world-class, global Community of Talent, and advanced, technology-enabled search. We were recently proud to be assessed in Band 1 of Chamber’s Global Flexible Legal Resourcing category.Our Vision is a world where legal and business teams achieve incredible outcomes, together.Equitability and Inclusion are critical to ElevateFlex’s success. As The Law Company, changing the legal business landscape, we know a diverse, inclusive work culture is at the heart of attracting, retaining, and celebrating the industry’s most talented people. We empower our employees to bring their whole selves to work because we know that diversity of experience and perspective drive innovation and is simply good business.As a strong proponent of diversity, equitability, and inclusion, ElevateFlex is committed to hiring diverse candidates from all backgrounds. We invite you to apply to become part of the ElevateFlex Team – help us change the legal business landscape and make a dent in the legal universe.