Client Services Manager

Job Description
Enterprise Client Services are Commercial Solution Strategists - providing data driven insights that inform and shape client strategies, and then executing the setup to deliver revenue against Brand Omnichannel KPIs supporting performance and efficacy for our clients & EPC cross teams.
A Team of Subject Matter Experts across EPC Solutions, Platforms, Capabilities & Products - with a laser focus on the coordinated efforts of the team's expert delivery of exceptional client services.
A Client Services Manager at Epsilon is a unique role that combines Digital MarTech, Project Management, Product, and Creative specialisation, as well as commercial acumen.
Top Digital Marketing Agency for Advertising Solutions (epsilon.com)
The role:

• Support client meetings and developing relationships with day-to-day contacts.
• Working with the Client Services Managers to launch client campaigns with excellence and at pace.
• Understand client goals and support the implementation of revenue generating strategy to achieve them.
• Support Quarterly Business Planning to convey results that champion digital marketing and its impact on a client's overall success.
• Work successfully alongside internal creative and operation teams to provide first-class service and implementation of innovative digital marketing strategies.
• Manage campaign launches working alongside cross-functional teams, to ensure strategic, effective, and efficient execution to accelerate go-live timelines.
• On-going support & optimisation of existing clients and campaigns.
• Demonstrate expertise in all Client Services tools and processes.
• Perform Quality Assurance on campaign set ups and launches.
• Own alignment of campaigns with clients marketing calendar, this includes creative updates, client approvals and promotion set up.
• Monitor campaign activity to identify potential opportunities/risks and optimise as needed.
• Spotting trends and opportunities for client success by digging into performance numbers in line with industry trends.

We are looking for people who:

• Like to be organized - Time management and follow-through skills are key!
• Detail-oriented, able to multi-task and prioritise in a fast-paced environment driven by measurable results.
• Are passionate about problem-solving.
• Possess strong communication skills, verbal and written.
• Love working in an energetic and engaging team environment.

Additional Information
Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community.
Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career.
We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City.
As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.
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REF230505BCompany Description
When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:

• Life at Epsilon:
• DE&I:
• CSR:

We've quadrupled our European business in the last three years, been acquired by Publicis Groupe for US$4.4 billion, and signed many of the world's well-known brands to our growing roster of European clients - who you'll be working with directly.
We are disrupting traditional marketing and advertising technology industries, combining the two by harnessing our wealth of consumer insight, online behaviours and data to deliver personalised advertising to more than 200 million individuals.
Our entire business focusses on giving our clients a way to truly measure the value we generate. In an industry that is often associated with false promises and ambiguity, we pride ourselves on honesty, transparency and accountability.