Client Services Director

Client Services Director - Medical CommunicationsCompany Information:This independent, global medical communications agency is my top client. They are around 300 people globally, with offices in various locations across the UK (London, Greater Manchester and Oxford) and the US. They are a full service agency, delivering top class medical affairs, publications, commercial and digital projects to global and local pharmaceutical clients.Role Information:Client management - managing existing client relationships to ensure they are happy with services provided, providing strategic and operational direction to account teams, acting as a strategic and trusted partner to clients, ability to identify potential clients and facilitate proactive intervention stepsProject management - hands on approach to support the account teams, ensuring the highest standards are met for all projects, collaborating with the scientific team on projectsFinancial management - overall responsibility for account financials and KPIs, setting realistic revenue targets and ensuring these targets are hit, completing timesheets accurately and on time, financial conversations with clientsBusiness development - identifying and driving new business opportunities across new and existing clients, leading in pitches,People management - managing resourcing needs across the team, line managing people at various levels, impacting the progression and development of your line reports, coaching and mentoring others across the teamExperience Required:Experienced senior client services candidate with around 8+ years' experience in medical communications agenciesWell rounded experience across a spectrum of medical affairs and publications accountsProven ability to work across different therapy areasGood commercial experienceExperience of growing, developing and guiding high performance teamsAbility to develop, lead and implement business growth strategiesIf you are interested in hearing more information, please get in touch:-
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