Client Services Coordinator

RPS are seeking anefficient Client Services Co-Ordinator/Administrator for our Occupational Health (OH) team based in Mansfield, who will be responsible for ensuring allaspects of the service delivery to allocated clients, ensuring all day-to-daytasks run smoothly. You will follow set procedures and ensure allduties are in line within set KPI’s, always keeping the customer in mind alwaysand strive to proactively address their concerns and needs.
This is a full time, temporary position for an initial 9 month period, with the view to extend thereafter. You will have the option of hybrid working once trained.
We’re RPS, our projectsare all around you. We define, design, and manage projects thatcreate shared value to a complex, urbanising and resource-scarce world. Ourpeople are our success. We need people who share our passion on solving theproblems that matter. And where you’ll be supported every step of the way. Hereis where you come to build a career.
Whatyou’ll be doing:
Answering all incoming communications from clients, suppliers and the wider OH team
Use and understand our bespoke booking system to schedule appointments and update relevant parties as required (full training will be provided)
Monitor client charges and produce invoices
Attend regular client meetings via video call
Input weekly electronic timesheets accurately (full training will be provided)
Perform routine administrative tasks and undertake any ad-hoc duties
Whowe’re looking for:
Prior strong office based administrative experience gained in a busy environment
Competent user of the MS office suite and able to complete Pivot and Vlookups
Excellent organisation skills with the ability to prioritise
Strong written and verbal communication skills
Strong attention to detail and critical eye for accuracy with a right first-time attitude
Great interpersonal and communication skills with a high focus on customer service and able to build and maintain relationships with key clients and service users
Ability to work under pressure within tight deadlines with a flexible approach
Able to work as part of a team as well as independently
What’sin it for you:Hybrid/flexible workingarrangements, 24 days annual leave plus bank holidays, company pension scheme,free onsite parking and facilities, 37.5 hours per week (Monday to Friday) andgreat benefits package.Here you’ll find truesupport and encouragement. We’re an accredited trainingprovider and we support learning and development foreveryone. A personal development plan and a transparent careerpathway puts you in the driving seat of your career and you’ll be supported asfar as you want to go.
We encourage andvalue different ideas, perspectives, and styles of thinking. We need a mixof experiences and skills to develop the most innovativeideas. We respect one another and recognise the potential andcontribution of everyone. You’ll be joining a diverse community and acompany that puts its people first and prioritises their wellbeing. We understand the needto work flexibly, with agile offices and hybrid working offered as standard,we’re happy to talk about flexible working. This is a workplace that works foryou.
RPS, A Tetra Tech company:Representing an exciting new chapter in our business, on 24 January 2023 RPS became a Tetra Tech company. With 27,000 employees in more than 550 offices in more than 120 countries on seven continents, Tetra Tech is a leading, global provider of consulting and engineering services. As a Tetra Tech company, RPS is proud to offer our people market-leading development and project opportunities, helping to solve some of the world’s most complex problems.
Whathappens next:If we feel you are agood match, you will be invited to attend a competency-based interview.If this opportunitysuits your career journey, we’d love to hear from you. All applications will beconsidered.Ready to apply? Pleasehave your CV ready and continue with your application online.
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We know we develop better solutions together.
That’s why we’re committed to ensuring Fairness, Inclusivity, and Respect in all that we do. For us to live our purpose of creating shared value and to deliver on our promise to ‘make complex easy’ – for us and for our clients, we continue to build a culture where different working styles and experiences can thrive to achieve exceptional results.
We’re proud to be a Disability Confident Employer and work in partnership with Inclusive Employers. We’re also proud to support reservists and their families, having signed the Armed Forces Covenant.
An inclusive culture enables our people to do things differently, working in ways to suit them while delivering their best for RPS. That’s why we’ve created working groups as true inclusion is a journey that involves learning, collaboration, and engagement.
Please let us know if you require any adjustments during the interview process, we can then make reasonable changes to support you in performing to the best of your ability.
Recruitment Agencies
We have a Preferred Supplier List of trusted partners to assist us when required and do not acknowledge any speculative CVs or unsolicited candidate introductions from agencies not on this list. Please refer to the careers page on our website if you require any further information.
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