Client Services Coordinator (ICT_TECH CB_2024_05R)

The Role
Analysis and interpretation of licencing requirements
Finding Solutions to complex and bespoke liceencing requests
Assist clients on queries relating to software licencing, billing and contract renewals
Processing new sales and trials in accordance with the clients Software License Agreement including dispatch of software licences andprocessing of invoices
Drafting quotations for new and additional licence requests
Assist with client queries with the Senior Coordinator
The RequirementsProven track record of handling complex queries and tasks in a pressurised environmentExcellent attention to detail with the ability to accurately review the quality of own outputExcellent customer service skills with experience of dealing with corporate clients and individuals at all levelsExceptional client relationship skills: ability to develop strong relationships quickly and maximize resources effectively to achieve goalsExperience in interpreting legal contractsExperience understanding and working with financials and invoices Flexible with a ‘can do’ attitude with the determination to solve problems and seek solutionsStrong verbal and written communication skillsProven administration and organisational skills with the ability work on own initiative, juggle tasks and prioritise workPreferred IT skills with an aptitude for easily learning new IT systems and computer skillsAn eye for detail and excellenceProven to be an effective team member to contribute to their own team as well as other parts of the businessAmenable to UK working hoursWTW is an Equal Opportunity Employer
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