Client Services and Marketing Team Assistant

Client Services and Marketing Team Assistant
Do you have great administration experience? Are you now looking to expand your role to take on a new challenge in a Marketing team?
Our client is searching for a Client Services and Marketing Team Assistant to join their team.
About the Company:
Our client is a very successful and highly regarded finance training course and conference provider with an international and blue-chip client list. They provide a wide variety of courses for bankers, lawyers, private equity practitioners, corporate finance and accountants.
These training courses are interactive and include excellent learning materials, taught by highly experienced trainers who are past practitioners in their specialist subjects. The company are recognised for their high standard levels of training, flexible methods of delivery, excellent client service and their global reach of finance businesses across the world.
This is a unique role providing vital support across a number of areas of the business. The successful candidate will be working in a very busy remote office environment with a hard-working, motivated and friendly team. It would suit someone with 1-2 years of corporate office admin experience who is looking to expand their role & take on a new challenge.
The Role:
As a Client Services and Marketing Team Assistant, you will work closely with a number of other team members and report to both the Head of Email Marketing and Trainer Liaison Manger.
You will receive on-going training and support and work remotely from home.
Your responsibilities will include:
Email Marketing
Scheduling email marketing campaigns
E-shot design
Campaign set-up and send
Reporting
Segmentation
Dealing with the replies (Hard bounces, Leavers, Opt-outs, Enquiries)
E-Marketing Support:
Public Course Scheduling
Attend weekly course schedule meeting
Maintain accurate course and trainer records in CRM
Scheduling of additional ad-hoc courses/new courses using CRM
Timely cancellation of public courses where required
Notifying team of weekly changes to public course schedules
Use of bespoke e-marketing system to accurately review and present best options for scheduling of ad-hoc courses to maximum recipient groups
Manual scheduling of e-shot campaigns for all ad-hoc courses
Notify booked course participants of public course date changes
Notify and liaise with trainers regarding all schedule changes
Add new e-shot templates to bespoke e-marketing templates and amending/editing existing course templates
Update website when changes are made to course outlines or existing outlines have been updated
Client Support:
Call / email new clients with a “welcome pack / message”
Managing client contact records in CRM and maintaining accurate up-to-date records on the CRM
Researching client information to ensure data is correct when adding new clients to CRM
Assist in dealing with public course enquiries
Sending brochures / calendars / previous booking history to decision makers and following up
Pro-actively contacting existing clients 3, 6, 9, 12 months after a course to seek repeat business
Up-sell communication to clients booking public courses
Administrative set-up of client calls with trainers in relation to in-house enquiries
Post course follow-ups to gather feedback
Trainer Liaison Support
Research and identify potential new trainers and/or courses to a given brief
General communication with trainers for availability, course outline updates and scheduling changes
About You:
2 years of corporate office admin experience
An extremely high degree of personal organisation and attention to detail
You’re intelligent, diligent and highly accurate in your work
You’re highly organised and can mange your workload and multitask
An ability to think for yourself and show initiative
Thrive under pressure whilst maintaining control, being professional and adopting
You have a can-do attitude at all times and work accurately under pressure
Excellent IT Skills and use of all Microsoft Office applications
You’re a fast learner and can work in a fast-paced environment
You will take detailed notes and ask relevant questions during the induction training
Previous experience and a good working knowledge of MS Dynamics would be advantageous
Company Benefits:
Remote working
Supply phone and laptop
25 days holiday
Pension scheme
Quarterly payment for utility bills as a contribution to homeworking
A great company where everyone encourages ideas and feels a part of a successful team
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