Client Services Administrator

Bruges Place, 15-20 Baynes Street, London, NW1 0TF
21/05/#####
27 days holiday (increasing to 30 days after 5 years of service) plus 4% matched pension contribution, Sick Scheme
The Role
This is an exciting opportunity to join the Client Services Team which operates within HBF’s vibrant, multi-disciplinary team. The duties of Client Services Administrator are two-fold 1) is to host our busy reception area and friendly waiting room; welcome clients and visiting professionals to the Helen Bamber Foundation and attend to any needs they might have and 2) to oversee the booking of appointments between clients and staff/volunteers across the organisation; liaising with third parties and clinicians in relation to Initial Assessments; booking and managing doctor’s diaries for our Medical Advisory Services and the booking of interpreters across the organisation. You will be at the heart of an exciting team of experts, working as the face of HBF and the first point of contact for both external and internal queries. You will be a self-motivating team player, organised, efficient and have a compassionate mind-set.
The role will work closely with the other person in post as Client Services Administrator and jointly manage the workload. The role also includes assistance and general facilities support to the Senior Operations and HR Coordinator.
As is the nature of this sector, the role will be exposed to traumatic and distressing material and, whilstthey will be supported by their line manager and surrounding team, they should also be able to demonstrate knowledge of good self-care principles in an intense work environment and dissemination of those principles to other members of the team.
Please note that the successful candidate will be offered the job subject to suitable references and an enhanced DBS check. If appointed, you will be required to give your consent to HBF to receive regular updates on your criminal records status throughout your employment.
Please submit an up-to-date CV and cover letter by 5 pm on Tuesday 21 May#####4, interviews will be scheduled for the commencing week. Your application should outline your relevant skills and experience, as well as howyourprevious experience matchesthe listed responsibilities and person specifications to
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Please state in your cover letter when you would be available to start the role. In setting the salary regard has been had to the NCJ pay scales.
Interviewswill be scheduled as soon as possible following the closure of the role at our offices in central London. For any queries, please contact Laila Amarneh at
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We regret that we can only respond to applicants who make it to the interview stage. No agencies.
The Helen Bamber Foundation and Asylum Aid is an equal opportunities and Living Wage employer. We are committed to attracting and recruiting diverse candidates as we are keen to make sure that our staff, trustees, volunteers and ambassadors reflect the communities we serve and the wider community we work in at every level within the organisation. We particularly welcome applications from Minority Ethnicities.
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