Client Services Administrator

We are thrilled to be partnering with our esteemed client, a leading financial services firm based in Birmingham, in their search for a dedicated Client Services Executive.

This is an exciting opportunity to join a dynamic team and play a pivotal role in delivering outstanding service to clients while ensuring compliance with industry regulations.

Location: Birmingham, UK

Salary: £25,000 - £35,000 per annum (depending on experience) + benefits package

Working Hours: Monday to Friday, 9:00 am - 5:00 pm 

Key Responsibilities:

Client Interaction:

• Engage with clients in a professional and courteous manner, addressing inquiries and providing support as needed.


• Conduct thorough product and market research to enhance client interactions and provide tailored solutions.


• Maintain regular communication with clients, solicitors, accountants, and other stakeholders via various channels.

Administration:

• Process new applications and top-ups for a range of financial products, adhering to company procedures and regulatory requirements.


• Maintain accurate documentation and records for all client transactions to ensure compliance and efficiency.


• Draft and prepare correspondence in response to client and provider queries, ensuring clarity and accuracy.

Mentoring and Training:

• Provide guidance and support to junior members of the Client Service Team, fostering their professional development.


• Assist in the training of apprentice staff under the direction of the Client Services Manager, sharing expertise and best practices.

Compliance and Technical Knowledge:

• Stay abreast of relevant product, legislative, and technical changes within the financial services industry.


• Ensure adherence to the Financial Services and Markets Act 2000 and relevant FCA rules, maintaining a high standard of compliance.


• Demonstrate a comprehensive understanding of the firm’s administration and client service requirements.

Specific Duties:

• Oversee platform withdrawals, fund switches, and transactions, ensuring accuracy and regulatory compliance.


• Manage the preparation and maintenance of compliance documents and files, upholding rigorous standards.


• Support group scheme renewals and Auto Enrolment schemes, delivering ongoing assistance to members.

Requirements:

• Previous experience in a similar role within the financial services sector is essential.


• Sound knowledge of financial products such as Life, Investment, and Pensions is highly desirable.


• Excellent communication skills and the ability to build strong client relationships are essential.


• Strong organizational skills, with the ability to prioritize tasks effectively in a fast-paced environment.


• Proficiency in Microsoft Office applications and relevant administrative software is preferred.


• Relevant qualifications or a willingness to obtain them is advantageous.


• Must have Independent financial adviser experience.

If you are a proactive individual with a passion for client service and compliance within the financial services industry, we want to hear from you! Apply Now!