Client Service Manager

Client Service Manager

Key account management

Developing client relationships and new business opportunities

Ensuring that all service level agreements are achieved

Permanent role - �30k to �40k basic (depending on experience)

Ideally with experience within the commercial vehicle industry

Based in Cannock

Duties of a Client Service Manager

• Develop healthy relationships with customers and deliver the best service levels possible
• Discover new business opportunities and set up meetings - including planning and preparing presentations
• Increase sales revenue from accounts working with the Business Development Manager
• Identify and enhance internal processes
• Monitor performance to achieve KPI's
• Train, mentor and develop staff - leading by example
• Manage a team to perform
• Continuous improvement

Experience of a Client Service Manager

• Excellent communication and organisational skills
• Ability to lead and manage by example with a passion to succeed
• Previous management or team leader / supervisory experience
• Able to understand customer requirements and deliver excellent levels of service and give examples of this
• Presentation skills
• New business wins, sales development and client relationships building skills
• Ideally have an automotive or commercial vehicle industry background an advantage

Working hours of a Client Service Manager

8am to 4.30pm Monday to Thursday

8am to 2pm Friday - 37.5 hours - however some flexibility is needed when required.

�30k to �40k per annum

Based in Cannock

If you have the relevant skills and experience for the Client Service Manager role please apply