Client Service Manager-12 month FTC

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Client Service Manager-12 month FTC
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remote type
Hybrid
locations
London, United Kingdom
time type
Full time
posted on
Posted 2 Days Ago
job requisition id
R122918
About Northern Trust:Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.The Client Service Manager is accountable for ensuring client satisfaction through:Responsiveness to client enquiries regarding the operation of all productsAdherence to procedures and agreed Service Level DescriptionsAccurate and timeliness of agreed daily/weekly/monthly deliverablesPrinciple responsibilities:Main operational contact for client enquiries liaising with the appropriate internal partnersProactive monitoring of client deliverablesIdentifying revenue generating/cost reducing client operational efficienciesLead or participation in client service reviewsAdministration of client accountsMaintenance and adherence of Service Level DescriptionsProject management of restructure and transition activityCommunication of any changes to the client relationship to the relevant internal partnersProactively work with the client and internal partners to automate manual processes and minimise riskIdentifies and addresses service issues, ensuring timely escalationThe successful candidate will benefit from having:Proven proactive client service experience, with the ability to build strong relationships through trust, credible knowledge and delivery of solutions and responsivenessAnalytical/problem solving through organisation and time managementAbility to build strong internal and external network to assist in the timely resolution of client enquiries/issuesInitiative to independently accomplish tasks and make decisionsManage multiple priorities considering client impact, timeframe complexity and riskAbility to represent Northern Trust in external meetings and the client in internal meetingsThe competencies that would be valuable for this role include:The ability to operate independently. A self-starter who takes initiativeGood risk management and compliance knowledge and understandingExcellent communication skills. Ability to cultivate and maintain strong and pro-active working relationships with partners and clients of all levelsStrong problem solving and analytical skillsWorking with Us:As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreaterReasonable accommodationNorthern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at ##### .We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.Apply today and talk to us about your flexible working requirements and together we can achieve greater.
About UsLooking for greater?You found it. A global financial leader with more than 22,000 employees in 23 locations worldwide, Northern Trust empowers our employees to achieve more than just business goals. Our focus on work-life balance, career mobility and unique opportunities are just a few of the reasons we’ve been named one of the world’s most admired companies.
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center
or call 1-800-807-0302 (North America), +630-276-5353 (Asia Pacific), 1800-425-0333 (India), +44(0)207 982 4357 (Europe, Middle East and Africa) and let us know the nature of your request and your contact information. Equal Employment Opportunity StatementsAPAC/INDIA EEO STATEMENTIt is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.EMEA EEO STATEMENTIt is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.USA EEO STATEMENTIt is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status.
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