Client Service Executive

Vacancy details Applicants must provide evidence of their right to work in the UK as BPP is unable to provide visa sponsorship Job ProfileClient Services - Client RelationshipTitleClient Service ExecutiveContract TypePermanentJob Purpose Are you a go-getter who loves building relationships and provides excellent customer experience? Want a flexible and more sociable work environment? This role could be just for you!What you’ll be doingBy joining BPP as a Client Service Executive, you will be working closely with the Service Delivery Manager to ensure Service Level Agreements are met as well as, making sure that excellent customer service is consistent throughout.Keeping on top of enquiries is also key to this role, as well as processing records across all the BPP systems. Student and client support is another main aspect of this job, as you will be supporting students when it comes to exam resits, providing client feedback and assistance with log-on queries.Maintaining strong relationships with clients is vital to this role. In addition to this, you will be meeting your personal, team and department Service Levels and Key Performance Indicators.Choose a better work-life balance With hybrid working available, you’ll be able to split your time between one of our centres and wherever you choose to call home. Either way, you’ll benefit from a vibrant workplace and a culture that believes in looking after others, while being part of a diverse workforce where difference is celebrated. In addition, you’ll work alongside other like-minded professionals who champion progress, while having opportunities to develop in an environment where creativity and innovation is rewarded. On top of a competitive salary, we provide a generous annual leave entitlement of 28 days, and there’s a rewards package that includes retail discounts, Group Personal Pension Plan, dedicated healthcare and dental plans that offer additional assurance to look after you and your family. Brilliantly, you can also study any of BPP’s courses for free – be it a professional qualification or full degree. Job Background This role requires the successful candidate to be Home and Office based with the office base being London. Key Responsibilities:Key Responsibilities:Manage client administration and service support within prescribed timelines, this will include but not be limited to:Processing records on all BPP systemsResponding to student and client enquiries, processing orders, processing transfers, organising mock examinations, invoicing, reporting to clients, students and internal stakeholders, tracking monthly revenue and reporting same to internal stakeholders.Pro-actively support clients/students e.g. Assistance when re-sitting exams, congratulate successful exam passes particularly when multiple attempts, assisting with log-on queries in respect of online support systemsPro-actively provide client feedback/notify Business Development Managers and Account Managers of all feedback and issues/areas of client concernWork closely and actively with Assistant Delivery Manager / Service Delivery ManagerDepartmentClient Services - Client Relationship Vacancy locationLocationCandidate Criteria• Ability to work with defined KPIs and Service Levels• Ability to identify new business opportunities• Ability to work in a fast paced environment• Positive approach to dealing with people• Positive approach to adapting to change• Excellent communication skills• Excellent organisational skills• Proficiency with Microsoft OfficeThe successful candidate will be required to undergo a credit and Basic disclosure check.Sound like the perfect fit? Apply today.28 days Annual Leave + bank holidays + purchase up to 10 additional daysPension - up to 5% matched by employerLife Assurance - 4x basic salaryCycle to work schemePrivate Medical CoverHealth Care Cash PlanDental InsuranceEmployee Assistance ProgrammeWill Writing ServiceIncome ProtectionStudy our courses for free - As you would expect from a leading education provider, BPP invests heavily in your career development. We provide a comprehensive in-house leadership and management training programme and a wide range of personal and professional development opportunities. Brilliantly, you can also study any of BPP's courses for free – be it a professional qualification or full degree.BPP Rewards - A company-funded scheme that offers genuine discounts and allows you to make significant savings each year on everything from your petrol, groceries, holidays, clothing, and home insurance.Give as you earn - You can make tax-efficient contributions to a charity of your choice.The successful candidate will be required to undergo a credit and Basic disclosure check.Contract Hours37.50FTE1.0025700Attachments Full Job Description
Attachments Full Job Description
CSE Job Description (London).pdf (83 Kb)
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