Client Service Director - Commercial Bank Team Lead - Executive Director

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Job Description
As a Client Service Director within the Commercial Bank you will lead a business function or regional Commercial Banking client service team(s) in a professional capacity. Gather and provide data and feedback to internal business partners and ensure client service tools are developed and implemented. You will be asked to build strong partnership across various lines of businesses and functions to ensure smooth delivery of service to our clients. The job requires effective management of the day to day operations including the ability to organize and execute towards future state strategy for the function. Partner with internal product, technology and sales teams to help direct the future for client service here at JP Morgan Chase.
Job Responsibilities
Think and act strategically by defining and driving the direction of the business
Drive results by demonstrating a consistent track record factoring in adverse/risk control issues
Innovate by staying abreast of trends and best practices in client service and factor these into approach
Build relationships that promotes a client/customer centered organization
Deliver the firm through coordinated initiatives and processes in support of business plans
Communicate and leverage business knowledge and technical expertise to challenge assumptions and operating models
Partner and influence shared purposes through trust and teamwork across businesses and functions
Support and expand team member proficiency, including disciplined and integrated performance management and compensation processes
Demonstrate firm values by promoting an inclusive work environment
Drive a robust risk/control environment by promoting strong controls
Builds a client obsessive culture, focused on delivery making it easy and delightful to do business with JPMorgan Chase
Required Qualifications, capabilities and Skills
Extensive management experience
Proven team leadership and experience in coaching or mentoring other employees
Demonstrated ability to work in a team environment with the ability to manage conflict and mobilize internal resources
Excellent verbal and written communications skills
Strong presentation and negotiating skills
Strategic thinker with proven ability to execute a change agenda
Experience in risk awareness and skills to develop and ensure quality program set ups
Excellent at developing and maintaining good working relationships with internal partners
Preferred Qualifications, capabilities and skills
Previous experience with Commercial Bank or Treasury Services products
Ability to provide quantifiable management reporting
Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.
Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
Help the community through expansive volunteer opportunities
Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
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