Client Onboarding / Sales Support Analyst

Role:Client Onboarding / Sales Support Analyst
Location: London
We are looking for a Client Onboarding / Sales Support Analystto join our Client Lifecycle Management (CLM) team initially to support one of our clients on a particular project. You will be part of our CLM Business Line, located in London but will be expected to be on client site in London during the project.
This is a great opportunity to join our fast-growing business within our CLM department working with some of the world’s leading financial institutions. The preferred candidate will
have some relevant experience within financial services supported by great attention to detail, organisational and communication skills, and an ability to work in high pressured environments and to tight deadlines.
To learn more about our CLM department click here Client Lifecycle Management (deltacapita.com)
Responsibilities may include: Be the dedicated point of contact for co-ordinating the front-to-back client onboarding journey, and
KYC periodic refresh process, ensuring KYC and regulatory due diligence, and account set up is completed in timely manner so that clients can trade. Liaising with internal departments to resolve Onboarding and KYC refresh related bottlenecks (e.g. KYC Operations, Account Opening, Compliance, Legal, Credit).Help Sales representatives complete their KYC tasks by specific dates and to a prescribed quality standard. Liaising with Sales representatives, trading desks, clients, brokers and custodians to direct and resolve client and stakeholder queries in a timely manner.Dealing with escalations and issues from Sales and clients and providing solutions/guidance.Proactively engaging with key stakeholders to advise on issue resolution, client reporting, capacity, and associated risks.Supporting Sales with client account and custodian related activities to ensure adherence to applicable internal policies and external legal/regulatory frameworks.Identify opportunities for improvements to streamline the operational process and optimize the client journey. Liaising with internal stakeholders to facilitate ad-hoc projects.Assisting in defining procedures, processes, standards, and best practices to ensure efficiency / continuous improvement of the service.Responsible to produce key MI reporting both internally and externally to track, monitor and provide key metrics to internal and external stakeholders.
Skills and Experience BA/BSc Graduate degree or equivalent.Relevant financial services experience.Experience must include some exposure to Client Onboarding and/or KYC due diligence within Investment or Corporate Banking and a good understanding of the end to end client journey and regulatory requirements. Any of the following are also beneficial: Sales Support, Trade Support, Pre-Trade Management, Client Services in a Front Office Investment Banking/global markets and regulatory environment.Strong Stakeholder management, excellent written and verbal communication, time management, problem solving skills, able to multi-task.Some knowledge of trading instruments including FX, Futures, OTC Derivatives and Collateral is beneficial.Ability to solve complex problems.Good Excel and PPT skills.How We Work:
Delta Capita is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, colour, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any reasonable adjustments through your interview process, please use the designated space within the application questionnaire.
This is a fixed term contract position, with potential for perm located in London. As the selection and interview process is ongoing, please submit your application in English as soon as possible, if your profile is selected, a member of our team will contact you within 2 weeks. For this role a valid working permit for the UK is mandatory.
Expectations regarding hybrid working: As we are a Service Provider and Consulting firm servicing clients, our policy for physically working from the office (which may be the client’s offices or our own offices depending on the client) aligns to what our client’s policies and expectations are and these vary. Most of our client’s now require a minimum of 3 days per week in the office, 2 days from home, and accordingly this is also the minimum expectation that Delta Capita require. We require candidates to be flexible to meet our client demands and that may require up to 5 days in the office.
For this initial project, our client requires 5 days in the office (flexibility to work from home on ad-hoc days upon request and where there is a specific need).
Who We Are:
Delta Capita Group (a member of the Prytek Group) is a global managed services, consulting and solutions provider with a unique combination of experience in Financial Services and technology innovation capability. Our mission is to reinvent the financial services value chain providing technology based mutualized services for financial institutions for non differentiating services.
Our 3 offerings are:
Managed Services
Consulting
Technology
To know more about Delta Capita and our culture click here: Working at DC - Delta Capita.
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