Client Manager

Job Title:
Client Manager
Do you have the following skills, experience and drive to succeed in this role Find out below.
Department:
Consultancy and Research
Location:
Hybrid remote in Bristol
Pay:
£45,000 - £49,000
Contract:
Permanent
Hours:
37.5 hours per week
Job Summary:
The Client Manager will help contribute to revenue growth and customer engagement for the Workforce Development Trust (WDT) across its Consultancy and Research portfolio. Reporting to a Client Director, this position will work within a Business Development team to maximise sales potential, developing and implementing business plans, growing both the Skills for Justice and Skills for Health presence and customer base, and helping deliver key business development functions. Core responsibilities will include:
Supporting the Principal Client Director and Client Director with client management duties, including client liaison, invoicing and contract management.
Managing a portfolio of new/existing clients and identifying opportunities to design workforce solutions.
Leading and/or supporting the design and development of solution proposals.
Identifying new product development opportunities.
Assisting with the management of commercial procurement processes.
Leading and/or supporting competitive tender submissions.
Contributing to the development and delivery of marketing activity.
Driving growth through commissions.
Managing accounts and providing ad-hoc project management assistance on key projects.
To be successful, the Client Manager must be able to deliver business development through a relationship orientated customer service and client satisfaction lens. The Client Manager must be able to assimilate complex information and structure proposals that deliver impactful, and value led outcomes.
Key Responsibilities:
Deliver against agreed annual sales and revenue targets and key performance indicators.
Identify emerging markets and market shifts while being fully aware of new products / services from market competitors
Build and promote strong, long-lasting customer/partner relationships • Introduce new opportunities and solutions to improve sales efficiency while collaborating internally with cross functional teams
Gather market and customer intelligence to assist in project planning & product development
Bring your expertise on lead generation and marketing to identify and win contracts
Develop accurate pipeline, sales, and revenue reports and a forecast for key stakeholders across the WDT group
Benefits:
Generous annual leave entitlement up to a maximum of 28 days, plus public holidays and a potential Christmas closure
Flexible working, 50% of the month working from home with a dress for your day approach
Staggered start and finish time within office opening hours
In touch monthly session with the CEO
Employee referral recruitment scheme
We provide enhanced leave, bereavement, carers, maternity, paternity and sickness leave.
Health and wellbeing benefits, access to our mental health first aiders, a confidential employee assistance programme, free eye tests and payment for an annual flu jab
Enhanced pension scheme, with a contribution matching up to a combined 12%, along with death in service coverage at three times annual salary
Flexible employee benefits, portal including a cycle to work scheme
Frequent organisational development days and departmental training budgets
Payroll giving, this is a tax-free way to donate to any charity, good cause or place of worship
The Workforce Development Trust is an equal opportunity employer and welcomes everyone.
We strongly encourage people of all gender, religion, ethnic backgrounds, sexual orientation, and individuals with disabilities to apply.
If you need any reasonable adjustments at any point, please let us know. In your application, please feel free to advise on your pronouns, for example she/her, he/him, they/them etc.
For the full job description and a job pack to assist your application, please visit:
The Workforce Development Trust appreciate any applications that include cover letters explaining why they would be suitable for this role.
Closing date 12th June 2024
Please note, we reserve the right to alter the closing date before the one stated.
Please include your CV when applying. Cover letter optional, but beneficial.
Please note only shortlisted candidates will be contacted
Job Types: Full-time, Permanent
Benefits:
Casual dress
Company pension
Cycle to work scheme
Referral programme
Sick pay
Schedule:
Monday to Friday
Work Location: Hybrid remote in Bristol BS2 0JJ
Application deadline: 12/06/2024