Client Manager/Account Manager
Posted a month ago
- London, Greater London
- Any
- External
- Expires In 2 months
Meddbase is an online digital healthcare framework which has been designed and developed by Medical Management Systems Ltd.
In 2004, we created a comprehensive healthcare web-application that runs all aspects of a medical practice, from GP practices up to large hospitals groups. Our product enables single and multiple location private medical practices to connect securely to their data from any location worldwide. The business is thriving and we are proudly the leading online medical management system on the UK market.
The Client Account Manager (CAM) is responsible for building and maintaining relationships with existing Enterprise customers, with a focus on retention, as well as looking for opportunities to increase value to our clients by utilising our suite of product features.
The CAM works with clients, as well as internal operations teams to assist with needs such as system configuration, client administration, project coordination, client contracts and client finances. We are looking for someone with previous experience in an account manager role ideally at a B2B software company, who is looking for a new challenge.
This role presents an exciting opportunity to be part of and help shape the future of our business.
Maximise value to our customers by promoting our key product features, using the product to help achieve their business objectives.
Provide creative solutions to client problems and challenges.
Contribute to the management of our CRM tool, ensuring accurate recording of client interactions and account statistics.
Drive Client feedback to Product Management and Engineering teams and help prioritise product requirements.
Work alongside our wider operations team to improve client satisfaction, grow account revenue and reduce client churn.
Responsible for the ongoing relationship management of, and serving as the main point of contact for, a wide variety of stakeholders and client accounts.
Work closely with our client support team to ensure issues are resolved quickly and efficiently.
Willingness to travel regularly.
A minimum of 3 years’ in an account management or technical support role.
Formal education in sales / marketing / communications is helpful but not essential.
Knowledge of the private and occupational healthcare sector is helpful.
Excellent communication skills via phone, email and in person.
A self-starter who is highly proactive in building and managing internal/external relationships with key stakeholders and clients.
Experience working with the Microsoft Office Suite (Outlook, Word and Excel) to an intermediate level.
Our London office is located minutes from Fenchurch Street Station, whilst our Southampton office is minutes from Southampton Central Station. Both offices have excellent bike storage and shower facilities.
You will not be expected to work extremely long hours, as so often happens in software companies. We provide breakfast cereals daily, as well as beverages and fruit.
We offer competitive salaries for all our roles and have a comprehensive benefits package. 25 days of annual leave, plus bank holidays
~ Subsidised gym membership
~ Life assurance
~ Access to an Employee Assistance Programme
~ Private healthcare insurance for dental, medical and optical (length of service conditions apply)
~ Enhanced maternity and paternity pay
~ Sabbatical leave
~ Eye test vouchers
~ Development & Support:
Aside from regular 121s, appraisals and informal check-ins, all employees have access to training and professional development opportunities.
Medical Management Systems is ISO 27001:2013 accredited and maintains various other standards to ensure best practice and DPA2018/GDPR compliance. As part of your role, you will be expected to undertake information security training on an annual basis. Furthermore, you will need to maintain awareness of and follow company policies on secure information handling.
Diversity:
All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity or disability status.
In 2004, we created a comprehensive healthcare web-application that runs all aspects of a medical practice, from GP practices up to large hospitals groups. Our product enables single and multiple location private medical practices to connect securely to their data from any location worldwide. The business is thriving and we are proudly the leading online medical management system on the UK market.
The Client Account Manager (CAM) is responsible for building and maintaining relationships with existing Enterprise customers, with a focus on retention, as well as looking for opportunities to increase value to our clients by utilising our suite of product features.
The CAM works with clients, as well as internal operations teams to assist with needs such as system configuration, client administration, project coordination, client contracts and client finances. We are looking for someone with previous experience in an account manager role ideally at a B2B software company, who is looking for a new challenge.
This role presents an exciting opportunity to be part of and help shape the future of our business.
Maximise value to our customers by promoting our key product features, using the product to help achieve their business objectives.
Provide creative solutions to client problems and challenges.
Contribute to the management of our CRM tool, ensuring accurate recording of client interactions and account statistics.
Drive Client feedback to Product Management and Engineering teams and help prioritise product requirements.
Work alongside our wider operations team to improve client satisfaction, grow account revenue and reduce client churn.
Responsible for the ongoing relationship management of, and serving as the main point of contact for, a wide variety of stakeholders and client accounts.
Work closely with our client support team to ensure issues are resolved quickly and efficiently.
Willingness to travel regularly.
A minimum of 3 years’ in an account management or technical support role.
Formal education in sales / marketing / communications is helpful but not essential.
Knowledge of the private and occupational healthcare sector is helpful.
Excellent communication skills via phone, email and in person.
A self-starter who is highly proactive in building and managing internal/external relationships with key stakeholders and clients.
Experience working with the Microsoft Office Suite (Outlook, Word and Excel) to an intermediate level.
Our London office is located minutes from Fenchurch Street Station, whilst our Southampton office is minutes from Southampton Central Station. Both offices have excellent bike storage and shower facilities.
You will not be expected to work extremely long hours, as so often happens in software companies. We provide breakfast cereals daily, as well as beverages and fruit.
We offer competitive salaries for all our roles and have a comprehensive benefits package. 25 days of annual leave, plus bank holidays
~ Subsidised gym membership
~ Life assurance
~ Access to an Employee Assistance Programme
~ Private healthcare insurance for dental, medical and optical (length of service conditions apply)
~ Enhanced maternity and paternity pay
~ Sabbatical leave
~ Eye test vouchers
~ Development & Support:
Aside from regular 121s, appraisals and informal check-ins, all employees have access to training and professional development opportunities.
Medical Management Systems is ISO 27001:2013 accredited and maintains various other standards to ensure best practice and DPA2018/GDPR compliance. As part of your role, you will be expected to undertake information security training on an annual basis. Furthermore, you will need to maintain awareness of and follow company policies on secure information handling.
Diversity:
All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity or disability status.
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