Client Liaison Manager

Your new role as a Client Liaison Manager could be right around the corner at Wimbledon Common Care Home
in Wimbledon .
As Client Liaison Manager (CLM) you will manages the sales and marketing processes in the home, ensuring the effective daily operation of the Sales & Marketing Department, meeting and exceeding budget targets, filling the home with the agreed client base and maximising revenue. The CLM maintains the highest levels of professionalism and customer service at all times.
Specific Duties and Responsibilities
Ensure that sales targets and Sales & Marketing deadlines are met, and adhere to brand standards.
Update the Sales & Marketing activity database on an ongoing basis and produce activity reports on a daily, weekly or ad hoc basis. Co-ordinate input from all team members.
Assist in answering all general sales and marketing enquiries from colleagues and customers, brochure requests, internet enquiries and other channels.
Acquire information and collate responses and data from customers as required, including chasing up outstanding information.
Assist at sales and marketing events with special emphasis on preparation for and co- ordination of all sales events and exhibitions.
Record and follow up sales leads to ensure sales targets are met.
Assist with supplying images, logos, brochures and CDs of the individual home, and manage small print and artwork jobs such as postcards, stickers and adverts.
Ensure that all reports are prepared within the required timescale and are accurate.
Manage and keep up to date the information on the pipeline of potential members, and when they are likely to become residents, in order to maximise revenue and meet sales targets.
Develop new contacts, and maintain regular and close contacts with all key care influences shown in the networking box on page 28.
Identify new sales opportunities and ensure that, where possible, these come to completion.
Flexibility in covering the Sales & Marketing office over seven days, including weekends and evening hours as and when required.
The CLM will comply with the HR policies and procedures.
Attend initial and update mandatory training as required. Actively engage in personal professional supervision including quarterly one-to-one meetings and a yearly performance review, ensuring personal professional knowledge and competency is maintained.
Please note: This is not intended as an exhaustive description of duties and responsibilities and may be amended following consultation with the jobholder
Your Money - Great Team Players Need Great Rewards
Enhanced pay options
Holiday pay and holiday-type benefits through employee discount scheme
Refer a Friend payments
Free DBS, free uniform
Paid e-learning and training
Long service awards and recognition
Career development with salary increases
Your Working Life
Flexibility - We can offer a range of shift patterns that best fit around your family. Let us know what hours you are looking for and we will do our best to accommodate you
A career development pathway and support with qualifications – linked with increases in salary
Advanced senior carer programme - accredited City and Guilds
A comprehensive and supportive induction programme to ensure confidence and competence
Avery #OneFamily Well-being Programme
Exclusive employee discounts incl. retail and leisure savings
Daily staff celebrations
Mental health first aiders for staff
Managing Director award and Avery awards
About You
To join us as a Client Liaison Manager, is it essential you have experience working in a sales position and are confident and willing to negotiate with skill and expertise,
You will be a motivated team player, with excellent listening skills and the ability to communicate and manager interpersonal relationships, including influencing skills.
About The Company
Our ambition is simple. Together, by demonstrating our caring natures, supporting each other and being proud of what we do, we aim to create smiles every day.
Our structure at Avery Healthcare is unique to other care settings. There is no big hierarchy or difficulties in speaking to management. You will find the Avery business leaders in the homes at the forefront of care, and fully accessible at all times. We truly are proud of who we are, and we act as #OneFamily. If you’d like a career in care and would like to be an important part of our #OneFamily, apply today.
This Post will Require
Enhanced DBS Disclosure check, the cost of which will be met by Avery Healthcare.Proof of eligibility to work in the UK.
£40,000 - £42,000 per annum, depending on experience
#J-18808-Ljbffr