Client Engagement Executive (Scientific Publisher)

Client Engagement Executive (Scientific Publisher)Job Title: Client Engagement Executive (Scientific Publisher)Job Location: Work from home, reporting into London office twice a weekJob Salary: up to £30KOur client is an established online, open-access publisher of two peer reviewed digital publications, addressing key scientific, regulatory, business and manufacturing challenges and advances through publication of articles, infographics, videos, podcasts and an extensive webinar programme.Job DescriptionThe Client Engagement Executive will play key operations role and be our clients first point of contact for its clients, guiding them through the engagement process, providing account management services, organising webinars and insuring smooth running of event operations.Key responsibilities will include:Acting as the internal contact point for all team members to direct information and requests for a specified list of client accountsEfficiently manage account and webinar operations via a Project Management SystemOperational management of 30+ webinars a year (scheduling and hosting prep calls & pre-records, obtaining all information needed for marketing purposes and presentations etc., on-the-day speaker support, post-webinar reporting)Preparation of all webinar reporting, including
registration/attendance
lists and statsResponsibility for all management of specified list of clients (obtaining materials such as adverts, logos etc., answering client queries, arranging and implementing gating forms, lead & readership reporting, detailed checking of all client content)Preparation and distribution of weekly lead reports for all clients and managing lead reporting scheduling and processes.Given the dynamic, fast-paced nature of the business, the role offers almost limitless opportunities for progression. It’s a hybrid role with 1-2 days per week spent with the team in central London, and the rest at home.Essential skills and experience:Minimum of 12 months working in a B2B environment in an account exec or operations roleCan show evidence of exceptional attention to detail and customer focusHas experience of a busy, face-paced and varied role, showing excellent time management and multi-tasking skillsCan quickly build a strong working knowledge in the area of specialism in order to deliver excellent service to clients and identify new ways to deliver services.Send me alerts about jobs like this.Please enter your email address to continue setting up an email alert for similar jobs to this one. By entering your email address and clicking apply you will sign up to Jobs4 and agree to our terms and conditions .
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