Client Development Executive

We have a unique opportunity for a Client Development Executive to join our growing Business Development team.As a Client Development Executive, you will work closely with the Client Development Manager to support the delivery of client feedback programmes to help drive an exceptional client experience and will assist in driving improvements across the business. We are looking for a candidate with prior experience in a business development or client development role who is keen be part of a growing and ambitious team. Ideally you will have worked in a legal/professional services setting, however this is not essential provided you have worked in a commercial environment. You will be comfortable dealing with a range of stakeholders and have strong interpersonal skills.Your key accountabilities will includeActing as administrative lead in supporting the delivery of the Key Account Management and Client Voice ProgrammesAssisting in the management and support of Client Account Teams through the Microsoft Teams channels for key clientsSupport in delivering client feedback programmes to help drive exceptional client experience, where insight of the client experience can assist in driving change or improvements across the businessWork with the data Insights and CRM teams to ensure client data integrity is maintained across Marketing and Finance systemsHelp to manage cross-sell opportunity initiatives and intermediary relationships with the CRM systemManage the external market intelligence platforms to ensure high user engagement and used effectively for client developmentWhat we are looking forPrevious experience using a CRM system in a similar role is essential (HubSpot preferred).Experience in market research and understanding industry and sector trends and market conditions. You will be comfortable analysing client data and converting it into meaningful information for your stakeholdersEffective communicator, capable of dealing with stakeholders at all levelsOur successful candidate will have an incredible opportunity to develop a rewarding and successful career with an award-winning law firm in a flexible and agile working environment.We provide a competitive salary and benefits package, including 25 days’ holiday (increasing to 32 days through our loyalty recognition programme) plus the option to purchase an extra five days each year.We also offer a pension scheme, private medical insurance, life assurance and income protection insurance, as well as plenty of opportunities to get involved in our colleague committees to make a real impact in the local community.About BrabnersBrabners is purpose-led independent law firm. A certified B Corp with award-winning environmental credentials, we seek to demonstrate that business can bring about positive change by being innovative, diverse and sustainable.With over 200 years of history, we’re proudly anchored in the North but serve businesses and individuals across England and Wales.We have won awards for being innovative at the Legal 500 Northern Powerhouse Awards and diverse as Manchester Law Society’s Equality, Diversity and Inclusion Champions. We are also recognised as one of the 25 best large companies to work for in the UK and have won The Legal 500 Future Lawyers awards for job satisfaction, quality of work, social life and work/life balance.We have a number of colleague-led affinity groups including for LGBTQ+, BAME, physical and mental health and social mobility, as well as a sustainability, environmental and green group.It’s all part of how we make the difference.
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