Client Care Coordinator

About HearCANADA At HearCANADA (a division of WSAudiology), we are on a mission to connect with Canadians from coast-to-coast to offer solutions to their hearing health. By delivering exceptional client experiences and providing Best-in-Class hearing care, our teams are revolutionizing the hearing world and driven to provide Wonderful Sound for All.About the role:HearCANADA’s Client Care Coordinators (CCC) hold vital customer-facing roles within our clinics to deliver exceptional client service within our busy hearing clinics. As a Client Care Coordinator, you will ensure clients’ needs are met in a timely manner, maintain a well-organized appointment schedule, and recognize and capitalize on sales opportunities within our clinic. This is a full-time position based at our Newmarket, ON clinic location.What you’ll be responsible for:
Deliver exceptional client
service through interactions with clients onsite within the clinic , via
phone, and email.
Schedule client appointments
and maintain clinician calendars.
Ensure that client files
(virtual within the EMR and physical files) are accurate and up-to-date
Maintain clinical and office
supplies and order supplies from preferred vendors.
Participate in Community
Based Marketing (CBM) events like tradeshows, marketing collateral drops,
and partnership events to promote brand awareness.
Process payments and act as a
subject matter expert on payment options for clients.
Maintain a clean, safe, and
welcoming clinic environment.
Assist clinicians with
sterilization and other non-clinical duties.
Participate in ongoing
HearCANADA training and learning opportunities and work with Field Support
Coordinators and your leadership team to stay abreast of industry changes,
product offerings, and client service best-practices.
What we are looking for: Secondary school diploma (or
equivalency) is required; courses and/or some post-secondary education in
a related field is a definite asset (Medical Office Administration, Healthcare,
Business, etc.)
2+ years of experience in a
customer-facing administrative or retail sales role is required;
experience in a clinic or high-volume retail office environment would be an
asset
Customer-centric attitude –
you strive to deliver exceptional customer service and have a sound
understanding of how customer satisfaction directly impacts success and
growth in a retail clinic setting
Technical acumen and
comfortability in adopting and leveraging new tools and software; experience
with MS Office Suite is required and scheduling software is a definite
asset
Effective oral and written
communication skills
Strong multi-tasking,
organization, and time-management skills What’s in it for you?
Attractive compensation
package with profit-sharing opportunities
Benefits starting on your
first day
RRSP program + employer
matching
Educational Assistance and
Health & Wellness programs
Mentorship and professional
development opportunities
Employee discounts and
friends and family discounts for qualifying hearing care needs HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process.
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