Client Advisor

Venesky-Brown’s client, a public sector organisation in Barrhead, is currently looking to recruit a Benefits and Discretionary Payments Officer / Client Advisor for a minimum of 3 months on a rate of £12.88/hour PAYE.
Responsibilities:
- To process applications accurately and to take applications and process in line with policy, procedures and national guidance.
- Provide excellent customer service.
- Provide an effective frontline support.
- Liaise with other departments and / or external agencies as appropriate.
- Receive, vet, administer and make decisions on applications Scottish Welfare Fund (SWF)
- Process applications in line with current legislation and regulations.
- Follow policies, procedures and guidelines which are in place.
- Keep up to date with current and new legislation relevant to responsibilities.
- Assist with initiating overpayment recovery.
- Deal with correspondence and enquiries pertaining to caseload.
- Contribute to modernisation of the service.
- You must have a Disclosure Scotland or be willing to apply for one.
If you would like to hear more about this opportunity please get in touch.