Client Accountant

The Encore Property Management Group specialises in the ongoing management of large residential developments, including the effective administration of +£50m of client service charge budgets. Based in Cambridge and with offices in London, Sandhurst, Peterborough and Nottingham, Encore works across East Anglia, London, the Home Counties, the South and the Midlands, and has plans for further growth. The Group also consists of separate Facilities Management and Legal businesses, employing over 250 people. Encore prides itself on a commitment to excellence and customer service.Due to continuous and considerable growth we now require a Client Accountant to join the business. The Client Accountant is part of the New Business and Technical Team within the Client Accounting department. It is responsible for the effective financial management of a portfolio of estates, including residential, commercial and those which are phased in their management. The role forms a vital part of the team, working closely with the Estate Management and Business Development teams and will also require regular interaction with external accountants plus some client correspondence.Responsibilities:In all areas, you will need to ensure that company policies and procedures are consistently applied to the required standards, delivering on time and with a high degree of accuracy. Duties include but are not limited to:Prepare end of year service charge accounts within agreed timeframe, before submitting to external Accountants for reviewProduce monthly/quarterly management reports, for review with Estate Managers and clients, analysing the expenditure vs budget, arrears and cashflow position, producing a summary reportManage the finances of the commercial estates within Encore’s portfolio, including accounts preparation, issuing of budgets, rent remittances to landlords, and VAT returnsMonitor the general health and correctness of the service charge accounts associated with your portfolio, supporting Estate Managers with relevant informationMonitoring the CHP Billing process, reconciling the Utilities Recharge funds, liaising with the billing agents, ensuring all fees raised accurately and on timeReconcile opening balances for estates handed over from other agents/developersEnsure annual service charge budgets are accurate and loaded correctly with correct apportionmentsPeriodic billing of service charges, ground rent and other charges to leaseholdersUtilities and insurance recharging to leaseholdersRaise void service charges to developersManage and record completion cheques from new lesseesMonthly bank reconciliations for client estatesAnswering and assisting the Estate Manager with client enquiries in a timely fashionHandle referred leaseholder service charge queries to resolution via either telephone or e-mail, or escalate to relevant Estate ManagerFollowing up actions from AGM Minutes and directors meetingsAssist the Client Accounting & Finance teams with day to day / adhoc dutiesQualifications2+ years accounts experienceExperience in service charge client accountingExperience with Qube softw4are (desirable)SkillsExcellent time management, prioritisation and diary managementExcellent numeracy/analytical skills and competency in dealing with financial informationExcellent communication skills – letter writing and the written and verbal presentation of informationExcellent computer skills – Proficient in all Microsoft programmes, particularly Excel, and competent in mail merging.Excellent Team Working – Ability to build working relationships with employees across the organisation.
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