Client Account Manager

Client Account Manager

Salary: �35,000 + �330 per month car allowance - Location: Nationwide

Our valued client is recognised as a leading supplier of merchandising & installation services within the major UK retail sector.

To support our continued growth, we are looking to appoint a Client Account Manager to join our team on a full-time permanent basis.

Reporting into the Head of Sales Accounts, you will play a pivotal role in the management and growth of our major client accounts by delivering exceptional performance, high levels of client knowledge and excellent account management skills.

You will be required to:

• Work closely with the Head of Sales & Accounts and Operations team to manage our client business and service delivery levels through exceptional performance
• Build and maintain close working relationships with key external stakeholders to facilitate Account growth by identifying, winning & converting new project opportunities
• Working with the Operation team, manage the client resource requirements by evaluating the workplans and project schedules
• Ensure client procedures, processes and KPIs are adhered to and delivered on a daily basis
• Manage the client reporting portals
• In support of the Operations team, maintain a field team who are highly trained on each account and manage the competency management system to evidence their personal development
• Support the Operations team in recruiting and developing the field teams
• Ensure that all personnel are aware of the contractual service delivery expectations including Health & Safety requirements
• Attend internal and external meetings as required and support in the preparation of content to report on account performance
• Support in the preparation of comprehensive bids and tenders as required

• A proven track record of account management, with experience gained across either a retail, recruitment, FMCG or services background
• A proficient user of technology and reporting platforms
• Working knowledge of goods for sale retail merchandising and skilled labour services
• Excellent client facing & interpersonal skills
• Exceptional communication skills both written and verbal

We look forward to receiving your application.

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