Client Account Manager Southampton

An exciting opportunity has arisen for an experienced Client Account Manager to join our busy and rapidly growing SEO and web design agency in Southampton.We are looking for someone to become an integral part of the Management and Business Development Team. Having had previous experience in a similar role, you will have a proven record for delivering success to clients with an emphasis on retention, upselling and winning new business.As our clients’ main point of contact, you’ll oversee their needs and actively contribute to strategising their campaigns to achieve their long-term goals. You will collaborate closely with our in-house SEO, Web Design and Content teams to deliver plans to an exceptional standard!Please note that Targeted SEO operates a hybrid working model with a minimum of 3 days a week based in our Southampton office and the remaining days working from home if you wish.As a Client Account Manager your role will include:Managing client projects from start to finishDriving the implementation and development of SEO, web design and content plans within our client portfolio in order to sustain and grow client performanceManaging our CRM system to ensure that clients are regularly kept updatedIdentifying new opportunities with existing clientsDelivering customer success through effective client communications (online, email and face-to-face)Knowing when our client contracts are up for renewal and how this affects the bottom linePrioritising workloads based on the commercial weight of our clientsManaging clients’ expectations and ensuring projects are kept within scopeDoes this sound like you?We are looking for ambitious and talented individuals who would like to grow with us.If you don’t meet all of the criteria here, don’t feel disheartened! This is just our idea of the ‘perfect candidate’ on paper, we’re willing to be flexible for the right person as well as being open to what you have to offer.Qualifications3+ years’ experience – agency setting preferred but not essentialExperience in SEO is desirable but not essentialThorough understanding of CRM systems – experience in Hubspot & Asana is desirableAbility to develop and grow strong client relationshipsCustomer-focused – understanding what is best for the customerExcellent people management and project management skills – the ability to delegate tasks, manage deadlines, oversee project resources and comfortably use project management tools such as AsanaExceptional communication skills – able to confidently communicate highly complex technical conceptsAttention to detail and reliabilityFlexible WorkingWhile we love to see our team’s faces, we totally support hybrid working. Whether that’s working from home a few days a week, flexing working hours during school holidays or even around the odd gym session, we’re happy to flex to accommodate the right people.Relaxed and Friendly OfficeWe’re a jeans and trainers kind of team, and the office has a relaxed and happy vibe. We’re close-knit, caring and sociable, and our management team is approachable and accessible at all times. We work offsite occasionally to get the ideas flowing and to meet clients.Generous HolidayWe care about our people and want them to be relaxed, motivated and stress-free, so downtime is incredibly important. We offer a very generous package of 28 days’ holiday per year as standard (based on 40 hours worked per week).Training and DevelopmentWe support our team to learn and grow in their own roles and within the wider SEO sphere. SEO is constantly evolving, so we enable the team to keep up-to-date by offering access to the latest courses, forums and workshops.City Centre Location and ParkingWe’re based in Southampton City Centre, which has great transport connections by road, bus and rail. We’re a few minutes away from Ocean Village and West Quay – ideal for nipping out at lunchtime to shop or breathe the coastal air. You can park your car or store your bike right outside the office in a secured car park.Friendly Office PoochRosie, our friendly and very cute Cavapoo, can always be on hand for a cuddle when needed!OTHER PERKS OF THEJOBCycle to Work SchemeWe’re only a 9-minute ride away from Southampton Central Station, and we support the cycle-to-work initiative where you can secure your bike safely on site.Social EventsWe like to get together out of the office every now and then, whether that’s a fun team challenge, meals out or even just a few drinks down at Ocean Village to unwind.Referral RewardsWe offer monetary rewards to the team for client and employee referrals, which are paid into a team pot to fund treats and days out.We support our team to learn and grow in their own roles and within the wider SEO sphere. SEO is constantly evolving, so we enable the team to keep up-to-date by offering access to the latest courses, forums and workshops.Great TechAll of our team are provided with a MacBook Pro and software licences, as well as professional subscriptions.Day off for your birthdayBecause who likes to work on their birthday? Our team can have the day off on us, in addition to their annual holiday allowance.
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