Client Account Administrator

My client are a distribution and freight company based in Coventry and they are looking for an Account Manager Assistant to provide a high standard of proactive support for several client accounts by keeping in regular contact with both the customer and Account Manager, ensuring a high level of customer.
This is a full-time permanent opportunity offering a starting salary of up to �28,000 depending on experience.
Duties:

• Provide proactive support to the Account Manager(s) across a portfolio of accounts, with a working knowledge of how the accounts work.
• Prepare reports, KPI packs and information for reviews as required by the Account Manager basis accurately and on time Monitor the profile of activity for the account against the anticipated volumes.
• Highlight trends and anomalies to the Account Manager
• Attend, support and be proactively engaged in monthly/quarterly reviews with Account Manager as required.
• Provide proactive support to the Account Manager on projects relating to your portfolio.
• Ensure invoice data is accurate and deal with any queries Ensure Customer Support is fully trained on all aspects of your accounts.
• Be the first point of contact for day-to-day issues, resolve promptly and through to resolution keeping the customer informed, and escalate to Account Manager accordingly.
• Take the lead in re-mapping engineers, setting up of new locations (including returns sites)
• Provide Account Manager with summary of key issues for the week prior to their Friday AM Health check call.
• Analyse cases on accounts, provide summary information to the Account Manager on key issues and proactively work with other areas of the business to resolve root cause and reduce level of cases raised.
• Manage investigation of any claims through to resolution ensuring the customer and Account Manager are kept fully informed.

Skills and Abilities:

• Can communicate concisely and effectively to all audiences.
• Ability to own an issue and see it through to resolution.
• Detailed and thorough
• Experience within a customer service environment
• Ability to own an issue and see it through to resolution
• Excellent customer service skills Intermediate
• MS Excel & PowerPoint

Please note that this position is based in the office full time.
Please click APPLY if you are intereste