Cleaning Contracts Manager, North

An excellent opportunity has arisen to join Kingdom Cleaning as a Cleaning Contracts Manager.
Where: Working at various sites in our North Region which includes the following areas - Greater Manchester, Merseyside, Lancashire & Cheshire.
Hours: On average 40 hours per week, Monday to Friday various hours to suit the business needs.
Pay rate: £35,000.00 per annum, including Laptop, Phone & Car Allowance.
What's in it for you?
Competitive Market Salary.
Access to Advanced / Early Pay Scheme.
20 Days Annual Leave + Official Bank Holidays.
Access to Group Care scheme.
Workplace Pension.
Kingdom Colleague App including Employee Assistance Program and Wellbeing Support.
Access to free personal development qualifications and career plans (Kingdom Academy).
Weekly Award and Recognition Scheme.
Job Purpose:
Support the regional and account management teams with the cleaning operation within their area of responsibility.
Responsible for motivating and training the cleaning operatives to meet the business objectives.
Implement, monitor and control cleaning operations to ensure that Client and Company requirements are achieved.
Maintain a pipeline that enables the region to maintain and grow its cleaning business with existing and new named clients.
Key Responsibilities:
Examples shown are priority responsibilities but not exhaustive and may include any other reasonable duties:
Service
Understanding what has been sold on each contract and each contract aims and objectives to then deliver best-in-class service and contract retention through ownership and Self-RAG scoring, SLAs and KPIs to retain green service status.
Pro-actively managing the individual risks at each location assigned to you (portfolio).
Being the first point of customer contact.
Contract transition (mobilisation & decommissions).
Scheduling and recruitment to support 100% contract manning level fulfilment including any 3rd party performance management.
Contract budget and cost control such as wages, uniform, training & equipment.
Welfare Visits (Inc. weekends and out of hours).
Complaints, incidents, and accident handling and investigation.
Low level disciplinary and grievance support.
Service Delivery / SLAs & KPIs.
Providing customer solutions, efficiencies, added value and innovation.
Using customer / Kingdom management information and data to analyse and to turn into effective actions and solutions.
The successful applicant will match the below skill set:
Service knowledge and experience.
Passionate about delivering a best-in-class service.
A business ambassador, confident people leader and motivator.
Results orientated, pro-active, solutions driven / can do attitude, organised and hands-on.
An effective verbal and written communicator at several levels.
Software competent with the complete suite of Microsoft software.
Process and compliance driven.
Relentlessness to drive strategic projects to make Kingdom better every day.
Minimum 1 year in a similar role.
Sector specific knowledge.
Professional Qualifications & Licenses (holding or working towards a distinct advantage)
A Clean Full UK Manual Driving License holder.
A full five-year checkable employment history including a minimum of 2 work references, a personal credit check, right of work compliance.
Other appropriate professional qualifications.
If this sounds like you and you’d like to begin your journey with Kingdom Cleaning, please apply now!
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